Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company with a team of 8,300 employees across 12 countries.
AES has been ranked #1 by BloombergNEF in renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricity for millions of people worldwide.
We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work™ rankings across the markets where we operate. AES was also named one of the World’s Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices.
Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institute’s Edison Awards in the twenty-first century, a distinction honoring global leadership in advancing the electric power industry.
If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a more sustainable future , we're powering it. Apply now and energize your career with a true leader in global energy.
Business Process & Solutions Analyst – Billing & Invoicing
GROUP:Customer Systems
LOCATION:US - Indianapolis, IN (Electric Building)
As AES strives to become the customer first, digital focused, clean energy provider of the future, the success of our customer experience platforms, applications, and programs become critical to our strategic success. The successful business process & solutions analyst will play a pivotal role in owning the billing and invoicing processes for AES Indiana and leading the execution and deployment of customer system changes by partnering directly with our local and global digital teams, business stakeholders, and strategic partners to ensure our vision is translated to customer outcomes.
POSITION SCOPE:
In this role, you will be responsible forcoordinating with business stakeholders and subject matter experts from meter-to-cash operationsas a business process and solutions analyst forBillingand Invoicing within the AES Indiana Customer Systems teamThe Customer Systems team is responsible for implementing strategic and regulatory initiatives in coordination with the digital product owners, collaborating with leadership and other stakeholders to develop the business’ prioritization roadmap for utility transformation initiatives,managing and seeking improvements to business processes across all key functional areas, and engaging the business to ensure adoption or awareness of changesYou will have an important rolebyacting as a liaison between business end users and the digital support team in defining thebusiness requirementsand specifications of the SAP solutionthroughfunctional design, end-to-end testing and bill output verificationYou will be responsible for ensuring production support incidents and change requests are triaged and prioritized appropriately, delivered on time and tested effectively to ensure all business requirements have been met before deployment.
PRIMARY RESPONSIBILITIES:
Identify, define and manage high-level business requirements for system changes, detailed system change specifications, business process designs and procedures
Maintain focus on business outcomes and define the business solutions and structures needed to realize these opportunities
Analyze laws, regulations, tariffs and changing business strategies to find practical solutions to functional CIS systemdesigns and integrations, focusing on aligning processes across US utilities and using standard SAP IS-U configuration where possible.
Serve as primary contact to the business community to ensure that its needs are fully understood
Design the SAP configuration and customization process so that it meets the business process design and application requirements
Use the business process requirements to drive out application requirements and metrics
Validate the design with the stakeholders to ensure that the design satisfies the requirements
Identify operational impacts of systemprocess changes and provide direction on impacts
Collaborate with otherbusiness process and solutions analysts and digital product owners to ensure information is shared for complete end-to-end solution
Provide daily support for business operations including first line of triage for end user issues, service desk incident prioritization and change request backlog maintenance
Perform user acceptance testing for incident resolutions and deployment of change requests
Troubleshoot system problems, identify operational impacts of problems, and recommend risk-adverse and cost-effective solutions
Assist in developing training to educate trainers and end users on performingCIS transactions
Ensure system processesare compliant with laws, regulations, and tariffs
Coordinate system parameters to meet business needs as they relate to implausible reads, bill/invoice document creation, exception outsorting, tariff modeling, and business process exception management (BPEM)
Gather requirements for ad hoc and recurring reports
BASIC REQUIREMENTS:
Bachelor's degree in business, computer scienceor other related field or significant customer information system experience required
Must have strong computer skills including using Microsoft suite
Analytic and detail-oriented
Excellent verbal and written communications skills
Ability to work independently, prioritize, and meet deadlines
Ability to take ownership of several projects simultaneously
Ability to challenge yourself and learn new skills
Ability to collaborate well with various stakeholders and teams (customer service, digital, metering, regulatory, etc.)
PREFERRED SKILLS:
Technical understanding of SAP IS-U or similar CIS system(s)
Knowledge and experience in designand configuration of rate structures for residential, commercial,industrial, and other complex tariffs
Experience working with meter-to-cash personnel to design optimal userexperiences
Knowledge of integrations with device and meter data management systems such as SAP Energy Data Management, Meter Inventory, and AMI Head End systems
Experience working with Business Data Exceptions (BDEx) application to improve BPEM resolution
Knowledge of integrations with self-service channels (IVR, web portal, mobile app)
Forward looking with the ability to quickly adapt to changing business needs
Understanding of relevantIndiana regulations and tariffs
Ability to translate business needs, tariffs, and regulations into CIS specifications
Ability to develop documentation related to CIS system and process changes
Ability to mentor others
Two (2) years or more experience in implementing and/or supporting SAP IS-U solutions
AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
The world no longer thinks of energy as a matter of supply and demand. Now it’s a space for innovation and partnership. With this transformation comes a responsibility to work with a smarter approach, new thinking informed by past experiences, and with stronger collaboration between regulators and innovators, old systems and new technologies.
At AES, we partner with our organizations from industries of every kind, across all markets and at every stage of development, and we’ve been doing it for decades.
We know that every organization is at a unique place in their energy journey. A one-size fits all approach using outdated technology isn’t going to cut it. When you work with AES, you can expect to work in partnership with us to create innovative, customized energy solutions that deliver the most value to you and your energy goals while empowering the growth of your business.
Want to join us?
We’re looking for people to join us on that journey and care more about who you are than what’s on your resumé. Coming from all walks of life, our people share a passion for improving lives by improving the energy sector through innovation, collaboration and action. At AES, we invest in your development and empower you to continuously improve because we know when you’re at your best, that’s when we’ll make the greatest impact. We are AES. Come join us, and let’s accelerate the future of energy, together.
Join our team of innovators at: www.aes.com/careers
