Job Description

• Lead process discovery, analysis, and documentation efforts aligned with organizational modernization initiatives.
• Facilitate cross-functional workshops and planning sessions to identify operational inefficiencies, redundancies, and process risks.
• Develop current-state and future-state process maps, gap analyses, and actionable process improvement recommendations.
• Collaborate with leadership to prioritize initiatives based on strategic impact, feasibility, and organizational goals.
• Support the development and implementation of governance structures, process ownership models, and accountability frameworks.
• Create performance metrics, dashboards, and reporting templates to support operational excellence objectives.
• Prepare executive-level presentations, status updates, reports, and strategic recommendations for leadership stakeholders.
• Assist with implementation planning, organizational change management activities, and process adoption strategies.
• Produce clear, organized, and sustainable documentation for long-term internal operational use.
• Coordinate cross-functional alignment efforts and track decisions, risks, dependencies, and outstanding action items.
• Develop change management materials, including communication plans, training guides, and stakeholder engagement resources.
• Support continuous improvement initiatives using methodologies such as Lean, Six Sigma, BPM, or similar frameworks.

Required Qualifications

• 3+ years of demonstrated experience leading business process improvement initiatives.
• 3+ years of experience leading projects, managing teams, or coordinating cross-functional initiatives.
• Strong analytical, organizational, and written communication skills with the ability to present complex information clearly and effectively.
• Proven ability to work independently with minimal supervision in complex organizational environments.
• Proven experience leading enterprise-wide or multi-program process redesign and optimization initiatives.
• Strong facilitation experience working with senior leadership and cross-functional stakeholder teams.
• Demonstrated experience implementing Lean, Six Sigma, BPM, or comparable process improvement methodologies.
• Experience producing professional-grade process documentation, executive-level deliverables, and strategic reports.

Preferred Qualifications

• Experience working within state government or public-sector agency environments.
• Relevant certifications such as Lean Six Sigma, PMP, or similar professional credentials.