Job Description

#WeAreONEOK – Fortune 500 company. 100+ years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused.

This position is part of ONEOK's Innovative Solutions and Optimization group and serves as a Business Process Professional supporting ONEOK’s Field Operations. The role partners closely with Field Operations stakeholders to identify process improvement opportunities, document operational requirements, support technology adoption and develop practical solutions that improve efficiency, consistency and user experience across field operations. The ideal candidate will bring project development and project management experience, excellent collaboration and facilitation skills, a customer-focused mindset, and a passion for solving complex business challenges through process optimization and technology enablement.

Success in this role requires the ability to quickly understand business processes, data relationships, and system interactions while building alignment across a broad range of stakeholders. The successful candidate will work with various operations teams to develop business cases, work collaboratively, and provide support on process and technology solutions that support operational objectives. A strong understanding of Field Operations activities, combined with a structured, step-by-step approach to problem solving, will be critical to delivering scalable solutions and measurable business value. This role helps ensure Field Operations processes, technologies, and data are aligned to support safe, reliable, compliant, and efficient operations while advancing ONEOK's continuous improvement objectives. The position regularly interacts with frontline employees, technical subject matter experts, managers, and senior leaders, requiring strong communication, facilitation, and relationship-building skills to drive successful outcomes.

This position is eligible for remote work in one of the following states: Arkansas, Colorado, Georgia, Illinois, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, Wisconsin, or Wyoming. This position will require some travel for office meetings, as needed, to our corporate office in Tulsa, OK.

Job Profile Summary:

Support and execute Business Process Optimization functions, including project coordination, business process mapping and review, product backlog management, and business intelligence/data governance initiatives.

Essential Functions and Responsibilities

• Facilitate implementation, with limited supervision, of process or technology improvement opportunities by managing BPO projects including but not limited to:
  • collaborate with project sponsors and project teams to define scope
  • develop project schedules and gather business requirements
  • establish project team roles and responsibilities
  • monitor progress for delivery of tasks
  • develop and execute project communication plans
• Collaborate with business partners to identify, document and develop requirements on new backlog tasks for existing software applications. Participate in roadmap development.

• Collaborate with Field Operations teams to understand daily processes, pain points, system needs, and opportunities to improve work execution, communication, reporting, and decision-making.
• Evaluate Field Operations workflows and technology solutions to identify standardization opportunities, reduce manual effort, and improve data quality

• Use analysis of business process, user requirements and technology capabilities to identify reporting solutions to enhance capabilities.
• Develop strong working relationships with business partners, IT stakeholders, consultants and vendors, to achieve success on initiatives.
• Collaborate with management, other departments or segments, customers and vendors to streamline internal processes and support implementation of technology solutions.

• Support implementation and change management activities for Field Operations solutions, including stakeholder engagement, user acceptance testing, training coordination, communication planning and post-implementation support.

Education

• Bachelor’s degree in finance, Business Administration, Accounting, Engineering, Construction Management, Computer Science, MIS, or combination of formal education and the following job-related experience preferred:

Work Experience

• Experience in business or process analysis and/or project management.

• Field Operations support experience preferred, including experience working with operations personnel, field administrative teams, control center personnel, maintenance teams, measurement, construction, asset integrity, safety, environmental, compliance or related operational support functions.

• Experience researching, analyzing and composing reports, procedures, forms and correspondence.

• Experience translating field operations needs into business requirements, process documentation, system enhancement requests, reports, dashboards, procedures or training materials preferred.

Knowledge, Skills and Abilities

• Knowledge of: Field Operations processes, field work execution, operational support workflows and the systems or tools used to support safe, reliable and efficient operations preferred.
• Knowledge of: operational data, reporting, work management, asset information, compliance documentation and business processes that support field operations decision-making preferred.

• Skills in: use and function of office equipment including computers and applicable software.
• Skills in: communicating effectively in writing and verbally.
• Skills in: thinking critically and applying knowledge to develop solutions to complicated issues.
• Ability to: develop and present information to individuals and groups, facilitate meetings.
• Ability to: communicate technical topics to non-technical users.

• Ability to: bridge communication between field operations, business partners and technical teams by translating operational needs into clear requirements, priorities and supportable solutions.

• Ability to: work collaboratively with leaders, peers, customers and other internal stakeholders.
• Ability to: self-motivate and self-direct; adapt quickly to new or changing responsibilities.
• Ability to: utilize an intermediate understanding of economic concepts and business drivers.
• Ability to: effectively manage and meet deadlines on multiple projects and priorities.

Licenses and Certifications

• None required

Strength Factor Rating - Physical Demands/Requirements

• Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Strength Factor Description - Physical Demands/Requirements

• Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)
• Walking: Moving about on foot (Frequently)
• Sitting: Remaining in a seated position (Constantly)
• Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)
• Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)
• Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)
• Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)
• Climbing: Ladders, Stairs (Occasionally)
• Balancing: Maintaining body equilibrium to prevent falling (Occasionally)
• Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)
• Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)
• Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)
• Crawling: Moving about on the hands and arms in any direction (Occasionally)
• Reaching: Extending hands and arms in any direction (Constantly)
• Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)
• Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)
• Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)
• Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)
• Hearing: Perceiving the nature of sound by the ear (Frequently)
• Tasting/Smelling: (Occasionally)
• Near Vision: Clarity of vision at 20 inches or less (Constantly)
• Far Vision: Clarity of vision at 20 feet for more (Frequently)
• Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)
• Vision: Color - The ability to identify and distinguish colors (Constantly)

Working Conditions/Environment

• Employee is subject to inside environmental conditions

Working Conditions

• Well lighted, climate controlled areas (Constantly)
• Frequent repetitive motion (Constantly)
• CRT (Computer Monitor(s)) (Constantly)

Travel

Driving

• Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license

ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK.

ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email HRSolutions@ONEOK.com or call 1-855-663-6547​.

Expected Salary Range

$72,000.00 - $108,000.00