Job Description

As the Business Process Owner (BPO) for Sales Order Management , you are responsible for TVH’s global order orchestration. You own the end-to-end lifecycle of a sales order—from the moment of capture through validation, orchestration, fulfillment readiness, monitoring & non-confirmity management. Your mission is to design a "frictionless" flow where automated logic handles the volume, allowing the organization to focus on high-value exceptions. You act as the strategic integrator between commercial intent, supply chain execution, and digital architecture, ensuring that business requirements, technology solutions, and organizational structures are seamlessly aligned.

Yourroleandresponsibilities

• Process Ownership: Responsible for L2 Sales Order Management process and underlying L3/L4/L5 processes, focusing on global standardization and high-velocity automation.

• Strategic Vision: Ownership of the process maturity & roadmap, transitioning from high-touch environments to an intelligent, automated "management-by-exception" model.

• Global Integration: Operating in a global, matrixed environment to ensure order flows are aligned with sales channels, inventory strategies, and financial compliance.

• Process Excellence: Defining the future-state design standards (L2-L5 hierarchy) that enable digital self-service and rapid scalability. Performing detailed as-is process discovery and performance analysis, identifying & driving improvement opportunities towards the defined future state.

1. Strategic Process Ownership & Roadmap

• Define and govern the strategic direction for Order Models and Workflows to ensure they support a diverse, global customer base and multiple routes-to-market.

• Develop and maintain maturity roadmaps that drive the organization toward automated order processing & orchestration

• Align the process domain with the overall enterprise strategy and transformation milestones.

• Drive specific process improvement initiatives.

2. Future-State Process Design & Deployment

• Lead the design and deployment of L3-L5 processes , focusing on Order Import & Defaulting, -Validation, -Scheduling, -Orchestration, -Modifications, -Cancellations & -Cockpit

• Translate complex business requirements into scalable, future-proof designs & related process deliverables to support E2E transformation from definition till deployment.

• Drive global harmonization by balancing enterprise-wide standards with necessary local regulatory or market-specific requirements and customer centricity with operational excellence.

3. Change Management & Impact Assessment

• Conduct Process & Business Impact Analysis to identify how "to-be" designs affect the organization, roles, and skills.

• Deploy change management strategies (utilizing frameworks like ADKAR) and necessary plans & materials

• Partner with regional stakeholders, training and communication leads to ensure the global workforce is prepared & willing to adopt new order workflows.

4. Performance & Continuous Improvement

• Establish and monitor a global dashboard of KPIs, including Order-to-Delivery Cycle Time , Manual Touch Points per Order , and Perfect Order Rate (OTIF)

• Lead root cause analysis on process inefficiencies, non-conformities and "stuck" orders to refine orchestration logic and eliminate waste.

• Identify & drive continuous improvement initiatives to optimize the "Order-to-Delivery" velocity.

5. Governance & Stakeholder Management

• Represent the Sales Order Management process in Transformation and Global Governance Forums

• Manage the RACI structures and decision-making bodies associated with the order domain.

• Act as the primary business partner for IT, Data, Compliance, and Operational leaders to ensure cross-functional alignment.

Howtosucceed/Yourprofile

• Bachelor’s or Master’s degree in Business/Economics, Supply Chain, Engineering, or a related field.

• 5+ years of experience in Business Process Ownership , Process Architecture, or Value Stream Transformation in a global context.

• Proven success in leading process design and execution in complex, multi-entity organizations.

• Experience with OMS systems (e.g., Manhattan, IBM, KBRW, Blue Yonder, …) and recent trends.

• Experience with modern, enterprise-grade digital architectures and their impact on global fulfillment.

• Process Modeling: Deep expertise in process modeling methodologies (BPMN ) and the ability to maintain a process hierarchy.

• Strategic Integrator: Ability to translate high-level business strategy into detailed, executable, and automated process designs.

• Tool Proficiency: High comfort with process modeling and governance tools (LeanIX, Jira ) and data visualization platforms.

• Influential Communicator: Strong stakeholder management & communication skills, with the ability to explain complex flows to both IT and executive stakeholders.

What'sinitforyou

Youwillbecomepart of apeople-orientedcompanywhereyourwell-beingreallymattersFlexibleworkinghours,workfromhomepossibilities, 20daysholidayand12 WTRdayswithina 40-hour week. AtourheadquartersyouwillalsodiscoverourTVH Park, a green areawhereyoucanmovearoundandhavethepossibilitytorelax, meet or have lunch.Furthermore, wealsooffer:

• Anattractivesalarypackagewithextra-legalbenefitssuchasgroupandhospitalizationinsurance, luncheon vouchers, company car, corporate restaurant, ...

• Anexcitingpositioninaninternationalcompanywitha familyatmospherewherepeopleare atthecenter.

• Youare part of adynamicentrepreneurialteamthatisfast-growingandatthecenter ofthetransformation

• Youarriveinaninnovative,progressiveandtechnologicalenvironment.

• Numerousopportunitiesforpersonal development,amongotherthingsthroughpermanentguidanceandprofessional (internal/external) training courses.

• Funafterworksandotheroptionalevents (e.g. TVHKaffee).

People are atourheart

TVH is aglobalbusinesswitha familyatmosphere,wherepeopleare atthecenter. Wevalueclarity,mutualrespect,kindnessandopencommunicationOurpeopleare down-to-earth, easytoworkandengagewith Wewelcomedifferencesandcelebratenewideas

AboutTVH

TVH is apartsspecialistforqualitypartsandaccessoriesformaterialhandling,industrialvehicles,andconstructionandagriculturalequipment.Workingat TVH isoptingfora companythatexcelsasaninternationalmarket leaderandis well-knownforitsunstoppablecravingforinnovation

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