Job Description

About the Role

The Business Process Owner (BPO) is responsible for the end-to-end management, optimisation, and strategic alignment of a specific business process within the organisation. The BPO ensures that processes deliver value, operate efficiently, and support the organisation’s strategic objectives. He will leverage & move forward our SAP Tech Stack and Tire centric solutions.

Acting as the single point of accountability, the BPO oversees process performance, compliance, and continuous improvement, leveraging Lean methodologies to drive operational excellence.

Responsibilities

Process Ownership & Governance

• Cooperate with the Head of Business Process (HoBP) and act as the business owner for functional sub-domains (Our Team Covers “Source / Purchase To Pay” direct and indirect materials domains).
• Own the assigned business process life cycle, defining and maintaining process boundaries, inputs, outputs, roles, and interactions.
• Ensure alignment with organisational strategy and compliance with relevant regulations.
• Actively participate in the design of “to be” solutions in collaboration with IT and other stakeholders.
• Accelerate the operational simplification, standardisation and harmonisation to align with the rapidly transforming business (hub model)

Performance Management

• Establish and monitor Key Performance Indicators (KPIs) and metrics for process performance.
• Analyse performance data (SAP Signavio) to identify bottlenecks and improvement opportunities.
• Lead the implementation of corrective actions and ensure the sustainability of improvements.

Process Design & Optimisation

• Lead process design and redesign initiatives using Lean methodologies and process mining tools.
• Promote standardisation, outstanding customer experience, and best practices across the organisation.
• Accelerate operational simplification, standardisation, and harmonisation to align with the rapidly transforming business environment.
• Optimise harmonisation of core systems usage to enable a lean and efficient operating organisation.

Stakeholder Engagement

• Collaborate with cross-functional teams across the organisation.
• Facilitate workshops and training sessions to ensure stakeholder alignment.
• Act as a change agent and promote a culture of continuous improvement.

Documentation & Compliance

• Develop and maintain comprehensive process documentation.
• Ensure process compliance with internal policies and external regulations.
• Mitigate risks through proactive process controls.

Training & Development

• • Identify skill gaps and recommend training for key process users.
  • Develop and maintain training material for users.
  • Foster a culture of Kaizen (continuous improvement) within the organisation.

Qualifications & Experience Required

Education

• Bachelor’s degree in Supply Chain, Industrial Engineering, Operations, or related field.
• Lean Methodology certification (mandatory).

Experience (years)

• 5–7 years in Procurement or a related field.
• Minimum 1 year hands‑on SAP experience (SAP MM required; SAP WM/EWM or SAP FI is a plus).
• Proven track record in leading cross‑functional process improvement initiatives.

Technical Skills

• SAP MM expertise (required); SAP WM/EWM or FI modules (asset).
• Experience with SAP Signavio and process mining tools.
• Strong process mapping and analytical skills.
• Ability to interpret KPI data and drive operational improvements.
• Familiarity with ERP system integrations.

Language Skills

• Fluent English (must‑have).
• Additional languages are a plus.

Soft / Behavioral Skills

• Strong communication and leadership abilities.
• Excellent stakeholder management and facilitation skills.
• Ability to influence and lead change across diverse teams.
• Strategic mindset combined with hands‑on approach.
• Strong organisational skills and ability to manage complexity.
• Ability to work with near‑shore/off‑shore teams.

Preferred Traits

• Passion for data‑driven decision‑making and operational excellence.
• Ability to take a helicopter view while managing detailed execution.
• Willingness to drive E2E simplification (vs. silo thinking).
• Experience in business transformations and continuous improvement.

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