Job Description

Position Title - Team Member – RL PROCESS Team

Department
Retail Liabilities – Process Unit
Location
Mumbai
Number of Positions
1
Reporting Relationships
Process Manager
Position Grade
M4/M5

Job Role:

Job Role

Writing detailed comprehensive processes basis changes in regulation, product, system etc post analyzing risks and responsibilities from all perspectives & ensuring timely release of the same by liaising with respective stakeholders.
Liaisoning with stakeholders like Compliance / Risk / Product / Legal / OPS etc. to gather information.
Identification of existing processes for revision / updation.
Providing tailor made solutions to Branches for specific business requirements.
Provide assistance to product / operations /management.
The team member will be responsible for ensuring that customer requests for deceased claim settlement are closed within defined TAT of Bank
Any process / policies affecting Retail Liabilities customers will have to be routed through this Team.
Handling query desk for quick resolution of queries / clarifications raised by channel

Job Role

Job Requirements:

Excellent written and oral communication skills
In depth knowledge about Branch Banking Products, Operations and Processes
Knowledge about Deceased claim related process is mandatory
recommendations from SMEs for process improvements and other findings
Should be able to think proactively for process changes from Business Process Re-engineering perspective
Should be aware of competitive practices.
Knowledge of Regulatory Guidelines
Ability to work and close tasks independently
Strong spoken and written Communication skills
Assertive attitude
Good analytical skills & eye for details
Keen eye for market intelligence and competition.
Strong follow up ability & keenness to complete tasks
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Job Role

If you wish to apply for this job position, please fill your details in the Kotak Fast Track Application Form and mail to _________________________________________

Please mention the following in the subject line as ‘ ”Position Name” –“ Your Name” – “ Your Current Businessgroup”

Application:

About Kotak Mahindra Bank

About Kotak Mahindra Group:

Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited.

The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012.

The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at https://www.kotak.bank.in/en/home.html

Industry

Finance & Insurance

Company Size

10,000+ employees

Headquarters

Mumbai, IN

Year Founded

1985

Website

kotak.com

Social Media

Business Process Manager-HO & SUPPORT-Processes

Job Description

About Kotak Mahindra Bank