Job Description

Job Title: Business Process Improvement Expert

Location: Bangkok, Thailand

Employment Type: Full-time

Salary Range: THB 90,000 110,000 per month
(depending on experience and technical scope)

Job Purpose

The Business Process
Improvement (BPI) Expert will work closely with the BPI Lead to analyze,
optimize, and automate business processes across the organization. This
position bridges business understanding and technical execution, leveraging
automation tools, RPA, and Microsoft Power Platform (Power BI, Power Apps,
Power Automate). The role also involves integration with ERP systems such as
SAP to deliver efficient, data-driven, and digitally enabled workflows.

Key Responsibilities

A. Process Analysis & Improvement Support

• Collaborate with the BPI Lead
  and business users to document current processes and identify
  inefficiencies or improvement opportunities.
• Translate business
  requirements and pain points into actionable improvement initiatives.
• Develop detailed process
  documentation (e.g., swimlanes, SIPOC, Visio diagrams).
• Facilitate workshops and
  improvement sessions to align process redesign with business objectives
  and best practices.

B. Automation & Solution Development

• Design, build, and deploy
  automation workflows using Microsoft Power Automate and RPA tools (e.g.,
  UiPath, Power Automate Desktop).
• Develop low-code/no-code
  applications in Power Apps to digitize and streamline business workflows.
• Build and maintain Power BI
  dashboards for KPI visualization and performance tracking.
• Collaborate with IT teams to
  integrate automation solutions with ERP systems such as SAP, ensuring data
  consistency and process alignment.
• Ensure all solutions are
  properly tested, documented, version-controlled, and compliant with IT
  governance.

C. Vendor & Project Management

• Coordinate with external
  vendors or implementation partners when automation or integration projects
  require large-scale deployment or specialized expertise.
• Define project scope,
  evaluate vendor proposals, and monitor delivery progress to ensure
  alignment with business requirements, cost, and quality standards.
• Act as a bridge between
  business users, IT, and vendors to ensure smooth technical delivery and
  integration.
• Support contract management,
  project documentation, and post-delivery review.

D. Technical Enablement & User Support

• Serve as the first-line
  technical contact for automation and Power Platform solutions.
• Provide training,
  troubleshooting, and ongoing enhancement support for deployed solutions.
• Promote automation awareness
  and digital literacy across business functions.

E. Continuous Improvement & Governance

• Monitor performance of
  implemented solutions to ensure sustained value realization.
• Support the BPI Lead in
  defining KPIs, success metrics, and benefit tracking.
• Identify new automation or
  process improvement opportunities through data analytics and user
  feedback.

Qualifications

• Bachelors degree in Computer
  Science, Engineering, Information Systems, Industrial Engineering, or a
  related field.
• 3-7 years of experience in
  business process improvement, automation, or business analysis.
• Strong technical skills in:
• Microsoft Power Platform
  (Power BI, Power Automate, Power Apps)
• RPA tools (UiPath, Power
  Automate Desktop, or equivalent)
• ERP system integration,
  especially SAP (advantageous)
• Data management, workflow
  automation, and analytics
• Experience managing vendors
  or implementation partners in technology or automation projects.
• Familiarity with Lean,
  Kaizen, or Six Sigma methodologies (preferred).
• Strong analytical and
  problem-solving mindset with the ability to translate business needs into
  digital solutions.
• Excellent interpersonal,
  facilitation, and communication skills across business and technical
  teams.
• Structured, detail-oriented,
  and proactive in managing multiple initiatives concurrently.

Core Competencies

• Analytical and
  process-oriented thinking
• Technical proficiency in
  automation and ERP integration
• Vendor and stakeholder
  management
• Strong documentation and
  communication skills
• Continuous improvement
  mindset and execution discipline

Reports To: Business Process Improvement Lead