Job Description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Are you an experienced Medtronic professional ready to step beyond day-to-day operations and shape how we work across regions and functions?

In this role, you will have the opportunity to drive cross-functional improvements, influence how operating models evolve, and work at the intersection of business and technology within Customer Care Order Operations.

If you are passionate about process design & improvement, automation, and working with diverse stakeholders to deliver sustainable change, we invite you to join Ops Initiatives Optimization as a Business Process Improvement Analyst.

What makes this role unique?
Exposure to cross-regional and cross-functional initiatives beyond a single market or process
Opportunity to influence how Customer Care Order Operations evolves (tools, governance, ways of working)
High level of stakeholder interaction (Ops Teams, COEs, IT, PMO)
Ability to shape improvement agenda rather than only execute predefined tasks
Opportunity to work on topics that cut across processes, tools, and organizational boundaries
Strong development opportunity toward roles in transformation, program management, or operational leadership

This role is based within the Warsaw COE, operating in a highly cross-functional and international environment. You will collaborate closely with business partners across geographies. The position does not require regular travel, but it offers strong exposure to global stakeholders and initiatives. Reporting within the COE structure, with visibility across multiple functional areas, you will play a key role in supporting Customer Care Order Operations by driving improvements, enabling tool and process transformations, and contributing to the evolution of the operating model.

Responsibilities may include the following and other duties may be assigned:

• Own and drive the scope of process, product, and tool integrations, transformations, transitions, and overall improvements
• Evaluate, develop, and execute cross-functional projects for key business processes (Customer Care Order Operations)
• Manage intake process for tool enhancements; assess business requirements, define technical requirements, and coordinate developments
• Identify improvement opportunities and support organization in optimizing operations together with business partners
• Act as a key connector between teams and functions, driving alignment and enabling decisions across stakeholders
• Own visibility of initiatives by monitoring progress, highlighting risks, and ensuring follow-through
• Provide guidance and support for markets in knowledge transfer and transition of processes – cooperation internally and externally
• Develop and maintain trustworthy relationship with all stakeholders (RO, COE teams, other functions e.g., IT, Pricing, PMO, external partners etc.)

Required Knowledge and Experience:

• Strong operational knowledge (process & systems/tools - min 3 years of MDT experience)
• Proven ability to operate across functions and influence stakeholders without direct authority
• Experience working in complex operational environments (e.g., Customer Care, Supply Chain, Shared Services)
• Strong ownership mindset with the ability to work independently, drive initiatives forward, and make decisions
• Excellent communication and stakeholder management skills in a cross-functional environment
• Analytical mindset with the ability to identify interdependencies and translate insights into actions
• Comfortable working in a fast-paced environment with change and ambiguity
• Very good command of English (written and spoken)

Previous involvement in cross-functional or cross-country initiatives, experience in process transformation, automation, or system/tool implementation and exposure to continuous improvement methodologies (Lean, Six Sigma) or structured problem-solving approaches are nice to haves.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 112,000.00 PLN - 168,000.00 PLN | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).