The Business Process Expertforthe Lead to Cash Processoperates as a senior, global authority responsible for shaping, governing, and continuously improving the end-to-endLead to Cashprocess. The role partners closely with theend-to-endLead to CashBusiness Process Owner (BPO) and cross-functional leadershipin Finance, Supply Chain and Commercial Functionsto define the future-state vision, establish robust governance, and ensure delivery of measurable business value.

This role is equivalentto aclassicalGlobal Process Owner,with ownership for a cluster of sub-processes withinthe Lead to Cash process –Collections, Deductions, Creditor Cash Application. The roleensures thataccountableprocesses are not only well-designed, controlled, and scalable, but also effectively implemented, adopted, and sustained across regions. Acting at an enterprise level, the Business Process Expert drives alignment between strategy, operations, and financial outcomes, with a strong focus on cash performance, risk management, and user-centric design.

Key Responsibilities:

Design Plan and Coordination: 

• Collaborate with theLead to CashBPO and the relevant function(s)and businessoperating units to ensure process, system and operationaldesign meets requirements and strategic objectives. 

• Facilitate workshops to gather input, feedback, and socialise recommendations made with the functions/operating units to refine and finalise process design in partnership with theLead to CashBPO and other peerBPEs. 

• Collaborate with theLead to CashBPO to document “to be” processes; and support evaluation of “as is” processes identifying bottle necks, inefficiencies, and duplication.  

• Drive decisions through relevant governance forums, ensuring decisions are communicated to stakeholders in a timely manner.  

• Align designs with programme timelines and milestones, ensuring coordination with other functional areas and interdependent programmes. 

Readiness for Delivery: 

• Support the Functional Leader in evaluating the preparedness of their functional area for programme delivery, identifying any gaps and proposing solutions. 

• Support the business change team in understanding people implications for the change and defining and delivering relevant interventions to create conditions for successful adoption.  

• Create appropriate documentation for new processes; partnering with Training & Adoption team to develop appropriate training/upskilling for colleagues to support adoption and benefit realisation.  

Managing Transition phases:  

• Partner with the Business Continuity Manager to establish and manage interim operating states to support business continuity during the change. 

• Collaborate with operational teams to design and implement interim processes, ensuring minimal disruption to existing operations. 

• Ensure that plans are in place to transition from interim states to permanent processes in a sustainable way. 

Stakeholder Engagement: 

• Foster effective relationships with stakeholders, ensuring alignment and collaboration. 

• Communicate effectively, adapting messaging for different audiences to ensure clarity and engagement in the programme objectives. 

• Champion the interest of the process vision, ensuring priorities are reflected in programme decision-making and feedback loops are effective. 

Stakeholder Leadership

• Build and maintain strong relationships with senior stakeholders across functions and regions

• Act as a key advocate of theLead to Cashprocess vision, ensuring alignment in decision-making and execution

• Communicate effectively across audiences, translating complex process concepts into clear, actionable insights

Key Requirements & Skills

• Extensive Finance experience with deep expertise in Order to Cash (O2C), covering the full end-to-end process (billing, collections, credit management, disputes, cash application)

• Proven experience in a complex, global organization, ideally within Consumer Health, FMCG, or similarly dynamic environments

• Strong track record in process design, optimization, and transformation, including large-scale change initiatives

• Advanced analytical capabilities with the ability to assess complex workflows, identify inefficiencies, and drive improvements

• Experience with process modelling tools, data analytics, and automation technologies

• Strong project and program management skills, with the ability to deliver initiatives in structured, controlled environments

• Demonstrated ability to influence senior stakeholdersand drive alignment across multiple functions

• Strong change management capability, including driving adoption and navigating organizational complexity

Leadership Capabilities

• Inspires and motivates others, creating alignment around shared goals and driving high performance

• Builds strong, collaborative relationships across teams and functions

• Makes well-informed decisions by evaluating complex challenges and considering multiple perspectivesEffectively navigates and drives change, ensuring stability, continuity, and successful transformation outcomes