Job Description

Global Partners is seeking a hands-on Business Process Design Strategist to document, analyze, and improve the end-to-end business processes that power our business. This role partners closely with senior leaders, transformation program owners, project and business teams to understand how work gets done today, identify opportunities for improvement and automation and develop clear, connected process documentation that supports operational excellence. The ideal candidate enjoys working directly with business teams, asking questions, documenting complex workflows, and building sustainable process frameworks that improve efficiency across the organization.

At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.

The Global Spirit is the cornerstone of our commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.

The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Business Process Design & Documentation

• Partner with business leaders and subject matter experts to understand and document end-to-end business processes across multiple business functions.
• Develop current-state and future-state process maps, workflows, value stream maps, and supporting documentation.
• Help establish standardized documentation and process governance practices.

Process Analysis & Improvement

• Analyze business processes to identify inefficiencies, root causes, bottlenecks, and opportunities for improvement.
• Identify, quantify and recommend priority of high value opportunities
• Recommend practical and scalable process improvements as well as automation opportunities that provide measurable operational efficiency.
• Partner with business stakeholders to understand challenges before recommending solutions.

Technology & Automation

• Utilize Visio, Lucidchart, and similar process modeling tools to create clear business process documentation.
• Leverage AI-enabled process design, analysis, and documentation tools to accelerate discovery, redesign, and ongoing performance measurement – reducing manual effort and shortening time-to-value.
• Support identification of automation opportunities that reduce manual effort and improve business operations.
• Stay current with evolving process technology, AI tooling, and automation capabilities, and bring those innovations to bear on Global’s transformation work and strategic business priorities.

Cross-Functional Collaboration

• Facilitate discussions with business teams to gather process knowledge and build trusted relationships.
• Work collaboratively across business units to understand how processes connect throughout the organization.
• Support business stakeholders through process documentation and continuous improvement initiatives.

Additional Job Description:

• Sharp critical thinker with strong business acumen — breaks down complex, ambiguous problems, identifies root causes, evaluates trade-offs, and connects process design to strategic, operational, and financial outcomes.
• Technology-forward process leader — uses modern process design tools, AI-enabled analysis and documentation capabilities, automation platforms, and process mining technologies to accelerate value realization and reduce time-to-impact.
• Natural enterprise leader and trusted partner — builds credibility across all levels, aligns stakeholders, navigates organizational complexity, and drives outcomes through expertise, judgment, and earned authority.
• Outstanding communicator and facilitator — synthesizes complex cross-functional information into clear, executive-ready insights and leads working sessions and decision-making forums with confidence.
• Results-oriented, structured, and proactive — brings order, discipline, ownership, resilience, and follow-through to fast-moving, ambiguous environments while identifying connections and alignment opportunities across initiatives.

Required:

• 10+ years of experience in business process design, operational excellence, or continuous improvement
• Bachelor's degree in Business, Operations, Engineering, Information Systems, or a related field
• Demonstrated experience documenting complex business processes and creating process maps.
• Strong proficiency with Visio, Lucidchart, or similar process modeling tools.
• Experience developing value stream maps, workflows, and process documentation.
• Strong analytical, facilitation, and communication skills.
• Experience in identifying process improvement and automation opportunities.
• Comfortable using AI-enabled tools to improve business processes and documentation.

• Certifications (one or more required):
• Certified Business Process Professional (CBPP) 
• Lean Six Sigma Black Belt 
• Equivalent enterprise process discipline certification 

• Preferred Certifications:
• Prosci Change Management Practitioner or CCMP
• SAFe Lean Portfolio Management or equivalent transformation governance certification
• Experience in supply chain, logistics, manufacturing, energy, or fuel distribution

Pay Range:

$136,200.00 - $204,200.00

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Our Commitments to You

• Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.

• Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.

• The Road Ahead – We offer 401k and a match component!

• Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

What to Expect From the Hiring Process

We value passion and potential. Please apply if you’re qualified and interested—we’d love to hear from you.

A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.

Interviews are conducted virtually and in person, depending on the role. We’ll provide more details about next steps if selected to move forward.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.

*Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.