Job Description

Lean / Six Sigma Green Belt or Black Belt certification ESSENTIAL

At NCS Australia, we are more than a technology services company—we are a team of innovators, problem-solvers, and creators shaping the future. With a strong presence across the APAC region, we partner with government and enterprise organisations to tackle complex challenges and deliver solutions that drive real, lasting impact.

We are passionate about unlocking value through technology. By focusing on people, committing to quality, and challenging traditional thinking, we believe technology services can be done better. Our team brings this to life by advising, transforming, and managing technology to help our clients and communities thrive.

We love big ideas and bold thinkers. Bring your ambition and your creativity—together, we will turn them into extraordinary opportunities. Ready to make tomorrow with us? Explore our opportunities and join a team that is redefining what’s possible.

We’re seeking experienced Process Design Managers / Business Process Consultants to join a major telecommunications transformation program supporting large-scale IT and operating model change.

This is a hands-on delivery role for professionals who can take ownership of a workstream, work independently, and drive meaningful process improvement within complex enterprise environments.

About the role

You will work across key business and customer-facing domains to:

• Redesign end-to-end business processes within a large transformation program
• Lead fit-gap analysis and process improvement activities aligned to IT change
• Translate high-level architecture and strategy into practical, executable process design
• Work closely with business stakeholders and technical teams to deliver real-world outcomes
• Support either direct transformation delivery or backfill operational teams enabling transformation activity

Qualifications

What we’re looking for

• Lean / Six Sigma Green Belt or Black Belt certification, essential
• Strong experience in process redesign / process improvement / operating model transformation
• Ability to operate at a Manager level (leading small workstreams independently)
• Experience in complex enterprise or consulting environments
• Strong communication skills with the ability to simplify complex problems
• Hands-on, practical delivery mindset (not purely theoretical)

Highly regarded experience

• Telecommunications or large-scale customer/channel environments (contact centre, retail, digital, sales & service)
• Experience using Signavio or similar process modelling tools
• Exposure to transformation areas such as:
  • Billing
  • Identity & access management
  • Fraud, risk or compliance
  • Payments, collections or customer hardship

What we don’t need

• Pure Business Analysts without process redesign experience
• Theoretical consultants without practical delivery examples

Why this role

You’ll be part of a major transformation shaping how one of Australia’s leading telecommunications organisations operates, with strong visibility across both business and technology change.

Additional Information

Why join us:

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks:

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks