Job Description

Fayetteville Public Works Commission is seeking a collaborative and solutions-focused Business Process Architect to help improve the way technology, processes, and people work together across the organization.

This role evaluates new technology solutions and evolving business needs, develops requirements for technology implementations, and designs end-to-end processes that improve operational efficiency. The Business Process Architect partners across departments, IT, and leadership to translate business needs into practical, scalable processes and support successful technology implementations, enhancements, and releases.

Key Responsibilities

• Design and define end-to-end business processes across departments.
• Evaluate new technologies and business enhancements to identify process impacts and opportunities.
• Gather, develop, and document business and system requirements for technology implementations.
• Design processes that support operational efficiency, business strategy, and scalability.
• Develop process governance frameworks, standards, and documentation.
• Partner with IT, business teams, and leadership on enterprise system implementations and integrations.
• Coordinate knowledge transfer to business users during system implementations, enhancements, and releases.
• Lead or support business process transformation and continuous improvement initiatives.
• Support change management efforts associated with new systems, processes, and ways of working.

What We're Looking For

• Strong business process analysis, design, and modeling skills.
• Ability to understand complex business needs and translate them into practical process and system requirements.
• Knowledge of process governance and standards development.
• Ability to work effectively across multiple departments and functional areas.
• Strong communication, facilitation, and collaboration skills.
• Ability to support organizational change and process transformation.
• Analytical thinking with a focus on improving efficiency and effectiveness.

Minimum Qualifications

• Associate degree in Business Administration, Business Analysis, Process Management, Information Technology, or a related field and 7+ years of experience in business process analysis or a related field.

Certification Requirements

Candidates must possess at least one of the following certifications at the time of hire or obtain one within six (6) months of hire:

• Business Process Management Certification
• Lean Six Sigma Yellow Belt Certification

What We Offer

Health & Wellness Benefits:

• Medical, Dental, and Vision Plans with HSA and FSA options.
• Group Life and Long‑Term Disability Insurance.
• Cafeteria plan and flexible benefits program
• Wellness program with incentives and benefit credits through Know Your Number® participation
• Onsite Gym and Onsite Medical Facility.

Retirement & Financial Benefits:

• Pension through the NC Local Government Employees’ Retirement System.
• 401(k) Match Retirement Plan.
• 457 Plan for additional retirement savings.
• The opportunity to work for an award‑winning utility recognized for excellence, reliability, and community stewardship
• A mission‑driven environment where leadership, innovation, and operational excellence directly impact the quality of life for the community we serve.

Work‑Life Balance & Support:

• Paid Holidays and PTO with rollover options.
• Employee Assistance Program (EAP)

Career Development:

• Mentorship and career development programs, and opportunities for advancement.

If you enjoy connecting people, processes, and technology and turning complex business needs into practical solutions, we encourage you to apply.

Employer’s Rights:

This job description is general and illustrative of the kind of duties required of this position. It is not exhaustive and does not contain a detailed description of all the duties that may be assigned to the incumbent occupying this position.

• Applicants must be currently authorized to work in the United States on a full-time basis.
• PWC does not offer employment-based visa sponsorship now or in the future.

Grade 414 $81,932.46 -$107,946.02 Salary

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