Job Description

Position: Business Process Analyst – US Healthcare
Location: Gurugram, India (with US travel requirements)
Experience: 3-6 years
Domain: US Healthcare (Credentialing & Enrollment focus)

Seeking a Business Process Analyst specializing in healthcare credentialing and enrollment to support client onsite projects and internal product development initiatives. This hybrid role combines client-facing process optimization with strategic contribution to proprietary healthcare technology solutions.

Key Responsibilities

Onsite Project Delivery (30-40% time):

• Document current-state credentialing and enrollment workflows at client locations

• Create detailed SOPs for provider credentialing, payer enrollment, and maintenance processes

• Conduct stakeholder interviews with credentialing coordinators, medical staff offices, and administrators

• Map complex multi-payer credentialing requirements and timelines

• Facilitate process improvement workshops focused on credentialing efficiency

Offshore Business Analysis (60-70% time):

• Platform Development Support: Translate credentialing domain expertise into detailed business requirements for technology solutions

• Requirements Gathering: Document user stories, acceptance criteria, and process flows for healthcare automation features

• Product Enhancement: Analyze client feedback and market needs to recommend platform improvements

• Internal Process Optimization: Standardize credentialing delivery methodologies and quality frameworks

• Training & Knowledge Transfer: Develop training materials for operations teams based on onsite learnings

Required Qualifications

• Experience: 3-6 years in US healthcare operations, preferably credentialing/enrollment/provider data management

• Domain Knowledge: Understanding of CAQH, state licensing, malpractice, hospital privileges, and payer enrollment processes

• Documentation Skills: Experience creating detailed process documentation, user guides, and training materials

• Visa Status: Valid US B1/B2 visa with ability to travel 25-30% of time

• Analytical Skills: Ability to translate business processes into technical requirements and system specifications

• Communication: Strong English communication for client interaction and internal stakeholder management

Preferred Qualifications

• Previous experience with credentialing software platforms or databases

• Knowledge of healthcare compliance requirements (NCQA, Joint Commission, CMS)

• Understanding of technology platforms used in credentialing workflows

• Experience in BPO/KPO transition projects

• Basic understanding of software development lifecycle and requirements management

What We Offer

• International exposure through onsite client assignments

• Career growth in expanding healthcare technology solutions

• Collaborative environment with direct client interaction

• Competitive compensation with onsite allowances