Job Description

Who we are

In Melbourne, water is essential to our way of life.

As caretakers for Melbourne’s water cycle, and our catchments. We care for water, life, and land throughout Melbourne: both its people and its biodiversity.

Each time you drink from the tap, flush a toilet, or kayak down the Yarra we’re there. Primed and ready, quietly delivering some of the world’s cleanest water for over five million residents and wildlife that call Melbourne home, just as we have for over 130 years.

About the Role

Melbourne Water is seeking a Business Process Analyst with strong organisational design and transformation experience to support a major improvement initiatives for a 6-month period. This role focuses on analysing the organisation, its processes, workflows, roles, and decision points — and redesigning them to create a more efficient, customer‑centred, and high‑performing function.

Working within the Business Transformation & Effectiveness team, you’ll partner closely with business leaders and SMEs to map current‑state processes, identify pain points, co‑design future‑state operating practices, and support the transition to new ways of working.

• Analysing and documenting existing processes, including workflows, data flows, and business rules.
• Identifying inefficiencies, bottlenecks, and areas for improvement in current processes through data analysis and stakeholder interviews.
• Constructively challenge the status quo and inspire new thinking.
• Designing and documenting new and improved processes using process mapping software.
• Ensure the alignment of new processes to the organisational frameworks.
• Identifying the gaps between current processes and desired future state and proposing solutions to bridge those gaps.

For more information, please refer to the attached

This is not a systems or data BA role — it suits someone with deep experience in process design, organisational capability uplift, and transformation delivery within corporate environment.

About you:

• Business process analysis & mapping expertise – able to document current‑state processes, workflows, data flows, business rules, and pain points.
• Demonstrated experience in enterprise/business process design – understanding how key functions operate and how to redesign processes within procurement frameworks.
• Organisational design skills – capability to assess roles, decision pathways, handoffs, and operational structures.
• Continuous improvement methodology – experience applying lean, process optimisation, or transformation methodologies.
• Strong stakeholder engagement – able to build influential relationships across all levels, especially with SMEs and business owners.
• Analytical & problem‑solving capability – ability to identify root causes, assess data, develop insights, and recommend practical solutions.
• Clear communication skills – able to translate technical or complex information into simple, accessible language.

This role is ideal for someone with strong business analysis skills, a continuous improvement mindset, and demonstrated experience in enterprise process design.

Why join us:

At Melbourne Water, we care deeply about water and the life it sustains.

Our team is inspired by passion and purpose, with an unwavering commitment to safety. We are on a mission to protect every Melburnian’s way of life, one drop at a time.

We don’t just talk about flexible working - we live it. Our culture of purpose, safety, results, and learning flows through everything we do. We're dedicated to doing what's right, and this commitment extends to the meaningful work we do in a supportive and inclusive culture that encourages you to make the most of your talents.

Our long-standing commitment to Diversity, Inclusion, and Belonging means that Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, Neurodivergent Individuals, people living with disability, mature age and young jobseekers from all cultures can apply with confidence knowing they are safe, affirmed, and celebrated.

If you’re curious, action-orientated, outcomes-focused, and passionate about public resources, community, and the environment, we'd love to receive your application and learn if you could be a great fit.

How to Apply

Click the 'Apply Now' button below and complete our online application form.

Closing date: Monday 25th May 2026 at 11:55pm AEST