Mercedes-Benz Group AG

Business Process Analyst - Claims & Returns - MiRA

Mercedes-Benz Group AG  •  Bengaluru, IN (Hybrid)  •  29 days ago
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Job Description

Tätigkeitsbereich:Supply Chain Management
Fachabteilung:Global Logistics Design
Gesellschaft:Mercedes-Benz Research and Development India Private Limited
Standort:Mercedes-Benz Research and Development India Private Limited, Bangalore
Startdatum:sofort
Veröffentlichungsdatum:05.06.2026
Stellennummer:MER00041RH
Arbeitszeit:Vollzeit
Bewerben
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About MBRDI

Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R&D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility.

Business Process Analyst – Enterprise Logistics Application (Claims & Returns)Role Overview:

We are looking for a skilled Business Analyst to lead the Claims, and Returns processes within our Enterprise Logistics Application deployed across Europe and Dubai. The role involves guiding the scrum team, prioritizing business requirements, and managing cross-team dependencies.

Key Responsibilities:

· Provide overarching process experience and knowledge to guide the scrum team and prioritize the product backlog.

· Prepare Features for Program Increments (PI) Planning in alignment with the Product Manager/Chief Product Owner.

· Manage cross-team dependencies to ensure smooth delivery.

· Prepare content for Iteration Planning sessions and actively participate in Iteration Reviews and Retrospectives.

Qualifikationen
Required Qualifications:

· Knowledge of logistics and supply chain, especially in customer order processing and claims & returns.

· Project experience in a leading role using agile methodologies such as Scrum and SAFe.

· Familiarity with Microservice Architecture, FOSS, and Cloud technologies.

· Proficient in Jira, Confluence, and X-Ray.

· Advanced English proficiency: German language skills are a plus.

Preferred Personal Attributes:

· Ability to coordinate complex topics and projects.

· Experience in moderating large group discussions.

· Strong leadership skills.

· Experience in international collaboration.

· High level of self-management and initiative.

· Reliability and open-mindedness.

· Willingness to travel for onsite engagements (a few weeks as needed).

Why Join Us?

· Be part of a purpose-driven organization that is shaping the future of mobility

· Work on cutting-edge technologies and global projects

· Thrive in a collaborative, diverse, and inclusive environment

· Access world-class infrastructure and continuous learning opportunities

Equal Opportunity Statement

At MBRDI, we are committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of gender, background, or ability.

Benefits

Mit­arbeiter­rabatte möglich

Gesund­heits­maß­nahmen

Mit­arbeiter­handy möglich

Essens­zulagen

Betrieb­liche Alters­ver­sorgung

Hybrides Arbeiten möglich

Mobilitäts­angebote

Mit­arbeiter Events

Coaching

Flexible Arbeits­zeit möglich

Kinder­betreuung

Park­platz

Kantine, Café

Gute An­bindung

Barriere­frei­heit

Betriebs­arzt
KontaktMercedes-Benz Research and Development India Private Limited
Plot No. 5-P, EPIP 1st Phase560066 BangaloreDetails zum Standort
MBRDI Recruitment E-Mail: mbrdi_recruitment@mercedes-benz.com
Bewerben
Mercedes-Benz Group AG

About Mercedes-Benz Group AG

Learn more about Mercedes-Benz, its products, innovations and our world!

Data privacy: mb4.me/provider

Imprint:

Mercedes-Benz AG

Mercedesstraße 120

D-70372 Stuttgart

Deutschland

Tel.: +49 7 11 17-0

E-Mail: dialog.mb@mercedes-benz.com

Vertreten durch den Vorstand:

Ola Källenius (Vorsitzender), Jörg Burzer, Renata Jungo Brüngger, Sabine Kohleisen, Harald Wilhelm, Markus Schäfer, Britta Seeger

Vorsitzender des Aufsichtsrats: Bernd Pischetsrieder

Handelsregister beim Amtsgericht Stuttgart, Nr. HRB 762873

Umsatzsteueridentifikationsnummer: DE321281763

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Stuttgart, DE
Year Founded
Unknown
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