About the Team

The Business Process & Excellence Team is a dynamic group of experts responsible for driving operational excellence across Autodesk's GTM organizations by partnering with program leaders to ensure strategic projects and programs are delivered according to established project management, readiness, and business process frameworks.

Responsibilities

• Be able toidentifythe impact on internal business processes from Company Strategic Initiatives

• Design,maintain, and evolve business process maps according to Growth and Transformation programs

• Support business process owners in their efforts to create,optimize, and automate ourservices

• Facilitate processworkshops with cross Organization audience

• Observe processes inaction

• Solveprocess-relatedproblemsand advise the Program team on recommendations

• IdentifyProcess Performance Indicators and be able tomeasure them

• Measure and report on process effectiveness and ensure processes are supportingthe evolution ofcompanygoals

• Leverage Autodesk standards—brand assets, experience, processes, tools, teams

• Partner with our readiness teams,as needed,to be sure our teams are prepared for changes to our processes or how we governthem

Minimum Requirements

• 3+ years of business process mapping or re-engineering or similar experience

• Expert skills with process mapping software (e.g., Visio, Lucidchart, etc.) and methodologies (e.g., BPMN, EDP, etc.)

• Ability to understand process details and how they link to our strategy andgoals

• Facilitate working sessions and driveoutcomes

• Able toinitiateand nurture relationships at alllevels

• Proficiencyin English

Preferred Qualifications

• You have experience with Business Process Management Platform (e.g. Signavio, Nintex, etc.)

• You have experience with PowerBI and extracts insights from dashboards

• You have knowledge of enterprise contact centers and CRM systems (e.g., Salesforce, etc.)

• You have sales, customer success, or customer supportexperience