Job Description

About the Role

We are seeking a detail-oriented and analytical Business Process Analyst to join our team. This role is instrumental in evaluating, improving, and optimising operational processes across the organisation. You will work closely with stakeholders to understand current workflows, identify inefficiencies, and design future-state processes that align with strategic objectives.

As a Business Process Analyst, you will apply your problem-solving skills to address organisational challenges, develop functional requirements, and produce high-quality documentation to support process improvements and system enhancements.

Key Responsibilities include but are not limited to:

• Identify inefficiencies and bottlenecks in current processes to improve performance.
• Facilitate process improvement initiatives through detailed modelling and scoping.
• Collaborate with stakeholders to gather requirements, define acceptance criteria, and incorporate feedback.
• Document business processes using BPMN2 standards in the process model repository.
• Ensure alignment of processes with strategic objectives and architectural frameworks.
• Analyse and document organisational pain points to support targeted improvements.
• Maintain and update business process models to reflect current and optimised practices.
• Validate existing processes for accuracy and compliance using BPMN2 standards.
• Adhere to endorsed process improvement and modelling standards.
• Link processes to relevant procedures, policies, KPIs, and risk controls.
• Develop user stories, epics, and future-state process documentation.
• Support procedural documentation, testing, user acceptance, and solution rollout.
• Establish process ownership, governance, and performance accountability.
• Engage stakeholders to ensure endorsement and successful implementation of changes.
• Contribute to project teams, ensuring timely and effective delivery of assigned tasks.
• Maintain consistency and integrity in process database structures.

Skills & Experience:

• Minimum 5 years’ experience in business process analysis, modelling, and requirements gathering.
• Strong proficiency in business process modelling using BPMN2 standards.
• Demonstrated experience with process design, improvement methodologies, and reporting.
• Skilled in using BPM tools such as Signavio, ARIS, or ProMapp.
• Proficient in Microsoft Office Suite, including Word, PowerPoint, and Excel.
• Strong communication and stakeholder management skills, with a collaborative and constructive approach.
• Proven ability to lead and manage large teams, providing clear direction and support.
• Excellent stakeholder engagement skills with the ability to build strong working relationships.
• High-level problem-solving capabilities, including risk evaluation and development of alternative solutions.
• Adaptable team player, comfortable working in dynamic and fast-paced environments.
• Strong written and verbal communication skills, with the ability to produce clear and structured documentation.

Essential Requirements:

• You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Closing Date: Wednesday 3rd June 2026.

Please advise if you require any adjustments to actively participate in the application and recruitment process. Please contact priscilla.dahdah@sydneywater.com.au for any further information.

Dive into Our Great Benefits!

Competitive Compensation: We’ll ensure that your skills and contributions are valued and rewarded appropriately.

Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance.

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

Working at Sydney Water

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a Live Hire talent profile in our Talent Community.

We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with Live Hire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.

Please see Job Profile for the role’s full accountabilities.