Job Description

Ingram Content Group (ICG)is hiring for a Business Process Analyst to contribute to our team in LaVergne, TN just outside Nashville. In this role, you will serve as the lead liaison for analysis supporting the execution of process improvement initiatives within the Product Group. You will identify opportunities for improvement and drive process design enhancements through detailed business and systems analysis. This position is responsible for researching, analyzing, documenting, and resolving both internal and external operational issues while helping streamline workflows and improve efficiency. You will also stay informed on industry trends, best practices, and emerging process improvement methodologies to support continuous improvement efforts. In addition, you will develop and deliver user training, create clear documentation for process recommendations, policies, and procedures, and apply your knowledge of Ingram policies, systems, and operational practices to successfully support cross-functional process improvement projects.

Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.

Required Qualifications:

• Bachelor’s degree in business OR year for year directly related experience
• 3 years’ business analysis or processes experience

Preferred Skills:

• Advanced Microsoft Office Suite skills, with strong expertise in Excel including data manipulation, VLOOKUPs, and pivot tables.

Key Responsibilities:

• Analyzes and evaluates existing or proposed business processes to identify and implement improvements and opportunities.
• Provides analysis of business processes in support of process improvement initiatives; partnering with management in determining appropriate execution of process improvement projects and opportunities for future improvement initiatives.
• Performs item and publisher data maintenance and ensures the integrity of data used in various internal applications.
• Communicates and collaborates with numerous departments or stakeholders to ensure project support or customer support.
• Builds strong relationships with key counterparts and stakeholders at IBC, IPS, LS, and IT.Support in establishing/maintaining documentation of process improvement initiatives and other policies and procedures that support the Product Group.
• Develops and maintains documentation to support analysis and process improvement recommendations

Hiring Salary Range: $65,224- $82,466. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE - Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English
• EEO Poster in Spanish