Job Description

Change and Business Process Analyst
Chubb Global Markets (CGM)

About the Role:
Join Chubb Global Markets as a Change and Business Process Analyst and play a pivotal role in driving operational excellence, continuous improvement, and transformational change. Reporting to the Change and Controls Manager, you’ll collaborate across teams to optimise processes, champion innovation, and deliver enhanced business outcomes.

Key Responsibilities:

• Lead and facilitate process improvement initiatives, fostering a Lean culture and innovative thinking.
• Map, analyse, and redesign business processes to drive efficiency and eliminate duplication.
• Gather requirements, manage stakeholders, and ensure readiness for change.
• Support or lead cross-functional projects, acting as a bridge between business and technology.
• Maintain process documentation and support the adoption of best practices.
• Provide regular updates to governance groups and support ad hoc initiatives as needed.

Essential Skills & Experience:

• Knowledge/experience across the insurance lifecycle (sales, underwriting, operations, finance, claims, reinsurance).
• Proven track record in reviewing and improving business processes in operational environments.
• Strong stakeholder management and exceptional organizational skills.
• Proficient in MS Excel, Word, and PowerPoint.
• Creative problem-solver who thinks “outside the box.”
• Collaborative team player with a drive for excellence.

Desirable:

• Experience in business transformation/process improvement within financial services (ideally insurance), delivering tangible benefits.
• Experience with Lean, Six Sigma, or similar process improvement methodologies is a plus.
• Strong presentation, engagement, and storytelling skills.
• Understanding of statistical methods, including sampling and inference.