Job Description

Business Overview

The Rakuten Group offers over 70 services in a wide range of fields, both domestically and internationally, including internet services such as e-commerce, travel, and digital content; credit cards; fintech (financial) services such as banking, securities, electronic money, and smartphone app payments; mobile services such as mobile carrier operations; and even professional sports. By organically linking these services through membership, centered on Rakuten members, we have formed a unique "Rakuten Ecosystem."

*Rakuten's Business by the Numbers
https://corp.rakuten.co.jp/careers/services/

Department Overview

The Logistics Business was established to build the foundation for next-generation e-commerce by considering Rakuten's ideal logistics role throughout the entire supply chain, from product arrival to delivery to end users. Currently, we provide the following two services.

1. We handle a wide range of activities, from sales to service and business planning for logistics services (Rakuten Super Logistics) for clients who open stores on Rakuten Ichiba.
2. We act as a 3PL (third-party logistics) partner with the logistics departments of Rakuten's first-party e-commerce sites, such as Rakuten 24 and Rakuten Fashion.

In July 2021, Rakuten Group Inc. established "JP Rakuten Logistics Co., Ltd." with Japan Post Co., Ltd., a subsidiary of Japan Post Holdings Co., Ltd. As a result, we will incorporate our labor-saving, automated logistics centers, which we have invested in and developed, into Japan Post's delivery network and jointly operate them to achieve logistics DX, aiming to improve customer UX, shorten lead times, increase logistics efficiency, and maximize capacity.

Rakuten Logistics Business: https://logistics.rakuten.co.jp/
JP Rakuten Logistics, Inc.: https://jp-rakuten-logistics.co.jp/

Position:

Why We Hire

The logistics and delivery industry is facing a variety of challenges, including increased volumes due to the expansion of online businesses, restrictions on working hours, and chronic labor shortages. We are responsible for the Rakuten Group's e-commerce logistics, and are working to build advanced logistics services to strengthen logistics, one of Rakuten Ichiba's most important strategies. We are looking for someone who can work with us to consider sales promotion challenges in the e-commerce logistics associated with our mall-type business model, and lead various initiatives to expand usage.

Attractions
1. Attractions of the Business or Organizational Phase
- Through logistics, you can be involved in the entire logistics process, from upstream to downstream (delivery)
- You can be involved in one of Rakuten Ichiba's most important strategies
- You can be involved in the process of expanding the business

2. Attractions of discretion and organizational culture
- Because the organization is small, you can be involved in decision-making with a sense of speed
- You can work with discretion as a sales planner

3. Career Steps (Skills Acquired and Career Path)
- You can build a career in sales planning

Position Details

To expand the use of Rakuten Super Logistics, you will be responsible for project management related to overall sales planning, including analyzing sales issues and developing solutions.

Main Responsibilities
- Analyzing sales issues
- Developing sales promotion measures
- Considering and implementing service improvements based on VOMVOC
- Negotiating with related departments and managing projects

Work Environment

Organizational Structure
- Overall Business: Approximately 100 people
- Sales Planning Department: 12 people
Senior Manager: 1
Managers: 2
Assistant Managers: 3 (2 of whom also serve as Managers)
Team Members: 8
- Team Ratio: New Graduates (2), Mid-Career Employees (6), Temporary Employees (4)

Background of Mid-Career Hires
- Sales planning experience in the online travel industry
- Marketing experience in the online industry
- Sales experience in the e-commerce industry (with managerial experience)

Examples of successful career paths for mid-career hires
- Promoted to leadership within two years of joining, currently active in the company

Mandatory Qualifications:

- Experience in sales planning or general planning roles
- Experience driving cross-sectional projects that drive sales
- Communication skills to smoothly work with various departments
- Business-level office automation skills (email, Excel formula usage, etc.)

Desired Qualifications:

- Corporate sales experience
- E-commerce sales planning experience
- Project management experience
- SQL skills/data analysis experience
- Work experience in the logistics or e-commerce industry
- Marketing experience

Other Information:

Additional information on Location

Rakuten Crimson House
1-14-1 Tamagawa, Setagaya-ku, Tokyo

Additional information on English Qualification

TOEIC score of 800 or higher (or proof of equivalent English proficiency, or proof of a graduate degree or higher from an English-speaking university)
Proof of qualification is required by the time of notification of offer.
If you do not have a score or a certificate, we will guide you to the TOEIC IP test sponsored by our company during the selection process.

Rakuten Group, Inc. Homepage Link
- Benefits: https://corp.rakuten.co.jp/careers/benefit/
- Recruitment Information: https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed
- Rakuten Culture: https://corp.rakuten.co.jp/careers/culture/

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