Job Description

Position Summary

The Business Performance Specialist plays a critical role in supporting the operational and financial performance of the organization. This position is responsible for auditing cash collections, analyzing daily operational metrics, identifying performance trends, and supporting the Front Desk team through training and performance tracking. The role also provides analytical and administrative support to the VP of Operations and CFO on special projects and strategic initiatives.

Key Responsibilities

• Conduct daily audits of cash collections and end-of-day reports from Front Desk staff to ensure accuracy and compliance.
• Compile and report operational statistics on a daily, weekly, monthly, quarterly, and annual basis, covering a comprehensive range of reports. This includes, but is not limited to, assisting with surgery center surveys, preparing annual census reports, producing internal reports, and creating reports required by external agencies.
• Analyze performance indicators related to Front Desk operations and recommend process improvements.
• Prepare preliminary calculations for Front Desk staff bonus programs based on performance data.
• Assist in the development and delivery of training programs for Front Desk staff to enhance service quality and operational efficiency and lead classroom training as assigned.
• Collaborate with the VP of Operations and CFSO on special projects, including data analysis, reporting, and process optimization.
• Maintain documentation of audit findings, training activities, and performance reports.
• Support the implementation of new tools, systems, or procedures that enhance business office operations.
• Other duties as assigned.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field (or equivalent experience).
• 2+ years of experience in business operations, financial auditing, or performance analysis.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Proficiency in Microsoft Excel and other data analysis/reporting tools.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and time management abilities.
• Experience in a customer-facing or Front Desk environment is a plus.

Preferred Skills

• Familiarity with financial systems and point-of-sale (POS) software.
• Experience in training or coaching staff.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

PHYSICAL REQUIREMENTS (Medium/Max 25lbs): up to 25lbs, 0-33% of the workday (occasionally); 11-25lbs, 34-66% of the workday (frequently); 01-10lbs, 67-100% of the workday (constantly); Lifting 25lbs max; Carrying of objects up to 25lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, and environmental conditions may vary depending on assigned work area and work tasks.