Malayan Flour Mills Berhad

Business & Performance Manager

Malayan Flour Mills Berhad  •  Kuala Lumpur, MY (Onsite)  •  4 months ago
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Job Description

About the Role

We are representing one of our clients who is - setting up a Shared Services Centre (SSC) in Kuala Lumpur and looking for an experienced Business & Performance Manager to lead performance management, service delivery monitoring, and continuous improvement initiatives.

Responsibilities

  • Develop and monitor SSC KPIs and performance reports.
  • Analyze variances and drive corrective actions to improve service delivery.
  • Manage Service Level Agreements (SLAs) and ensure accurate service chargebacks.
  • Support SSC budgeting, forecasting, and P&L variance analysis.
  • Ensure compliance with internal controls and regulatory standards.
  • Lead continuous improvement initiatives and process enhancements.
  • Manage internal customer relationships and ensure SSC services meet business requirements.
  • Oversee team recruitment, training, and performance development.
  • Support ERP system upgrades and operational projects.

Requirements

  • Postgraduate Diploma or equivalent experience in senior performance management roles.
  • Minimum 5 years experience in controlling, performance management, or business analysis.
  • SSC or BPO experience managing performance and reporting.
  • Proficiency in ERP systems (IFS preferred) and MS Office.
  • Strong skills in data analysis, reporting, and process improvement.
  • Leadership experience in managing teams and working with senior stakeholders.
  • Ability to manage projects and lead operational changes.

Additional Information

  • This role involves being actively involved in the initial SSC setup phase, including recruitment, policy development, team structuring, and possible travel

Benefits

Base Salary + 13th Month Bonus + Performance Bonus

Insurance - Self + Spouse & Children

Interested candidates are encouraged to submit their updated resume, highlighting relevant PTP and SSC/BPO experience or email to mona(at) talentrecruit.com.my Only Shortlisted Candidates Will Be Notified

Malayan Flour Mills Berhad

About Malayan Flour Mills Berhad

Established in 1961, Malayan Flour Mills Berhad (MFM) is the pioneer in the flour milling industry in Malaysia. MFM has grown to become the leading flour miller in Malaysia with regional presence in Vietnam and Indonesia. Over the years, we have expanded into poultry integration, aquaculture, and raw material trading. In FY21, the group revenue was RM2.43 billion.

MFM is one of the major poultry integrators in poultry feeds, breeding, farming with a state-of-the-art processing facility across the poultry value chain. Designed to meet the domestic and international markets, the advanced facility will process up to 300,000 birds per day.

With our asset of 3,000 people, we have transformed and grown in Malaysia and regionally. Synergising with our workforce, we embrace Artificial Intelligence, Big Data, Internet of Things (IoT) in our day-to-day business. Through our partnership with Tyson Food, Inc. and Toyota Tsusho Group, we aspire to be a leading global halal food enterprise while achieving sustainable development goals.

Building the workforce of the future…Today. We invite you to be part of our team!

Visit https://www.mfm.com.my/careers/ or apply via the Jobs tab in Linkedin.

Industry
Food & Beverage
Company Size
201-500 employees
Headquarters
Kuala Lumpur, MY
Year Founded
1961
Website
com.my
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