Job Description

Business Performance and Insights Manager

📍 Adelaide | 🕒 Full-time

Our team is growing and we currently have a role on offer for a Business Performance & Insights Manager, employed on a Full-Time basis, based in Adelaide

This role plays a critical role in ensuring the safe, high‑quality, and patient‑centred delivery of ISS services within a healthcare environment This role drives operational excellence, compliance, and continuous improvement across the contract, ensuring all services meet clinical standards, accreditation requirements, and client expectations.

Reporting to the Regional General Manager, you will be working across a key Healthcare site with Key Account Managers and site supervisors, as well as our Estimators and support functions such as finance, P&C, payroll and commercial.

The key areas of focus for the role are as follows:

• Lead and support operational teams to deliver high‑quality healthcare services, including cleaning, patient support, waste, and other soft services
• Ensure compliance with hospital policies, infection prevention and control (IPC) requirements, and relevant accreditation standards
• Analyze data across the business to make informed decisions or assist other team members and leadership with insights to make sound decisions
• Build strong, collaborative relationships with stakeholders
• Conduct regular site inspections, audits, and quality checks to maintain clinical‑grade standards
• Develop and implement corrective action plans to address performance gaps
• Support workforce planning, onboarding, competency assessments, and ongoing training

What you will bring:

• Project and Change Management: Proven track record in leading projects and effectively implementing organisational changes.
• Excel Proficiency: Extensive experience in utilizing Excel for advanced data analysis and reporting.
• Self-Motivated & methodical: highly organised, systematic, and collaborative in approach, ensuring consistent and effective results
• Data Visualization and Analytics: Skilled in using business intelligence tools such as Tableau and Power BI for data visualisation and insights.
• Communication and Collaboration: Strong ability to communicate and collaborate effectively with diverse stakeholders and clients

Desirable: Experience with systems such as CARPS and Delegate would be beneficial.

Why Join Us

• Learning and development opportunities
• Internal career pathways
• Staff discounts across a range of partners
• Supportive team culture

Apply now to join a team delivering workforce outcomes where it matters most.

👉 Click “Apply” now to complete our online application process.

Diversity & Inclusion

ISS is committed to creating a culture that values inclusion and diversity, where all people are treated fairly and respectfully. We encourage applications from:

• Aboriginal and Torres Strait Islander peoples
• Veterans
• People with disability
• People from culturally and linguistically diverse backgrounds
• Members of the LGBTIQA+ community

We are an ethical employer, recognised for fair pay, safe workplaces, and strong values.

To learn more about ISS Australia & New Zealand, visit www.au.issworld.com

WE RESPECTFULLY ASK FOR NO AGENCY APPROACHES, PLEASE.