Position Snapshot
Integrated Business Services LATAM | Asunción, Paraguay.
Record to Report - Nespresso | Business Order Administration Sr Analyst
Available Shift: Monday to Friday from 10:00 to 20:00
Integrated Business Services is looking for extraordinary people to join our world-class team.
In Paraguay we are two Nestlé units:
Nestlé Paraguay is the unit in charge of importing and distributing of all our 1# brands and they have been in the market for 23 years.
On the other hand, we are Integrated Business Services Asunción, the Nestlé service center. We’ve been in the market since 2018. We provide Backoffice services as Supply Chain, Financial, HR, and Digital & Social Media to all Nestlé in LATAM from México down the map. Our clients are our colleagues.
We are a multicultural and diverse team of professionals. We are passionate about driving continuous improvement of processes with colleagues across the world. We care about delivering high quality services to support business agility and digital innovation.
If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining Integrated Business Services!
As part of NBS LATAM, you will be part of the Nespresso Business Order Administration (BOA) team within the Record-to-Report (R2R) organization, delivering high-quality e-commerce management services to our markets across the region. In this role, you will be responsible for supporting end-to-end order administration processes, ensuring accuracy, compliance, and operational excellence in all activities related to e-commerce transactions. You will collaborate closely with internal stakeholders, market teams, and cross-functional partners to ensure timely issue resolution, process standardization, continuous improvement, and exceptional service delivery. The position requires strong analytical skills, customer orientation, attention to detail, and a proactive mindset to identify opportunities for efficiency, automation, and enhanced customer experience while contributing to business objectives and service excellence.
A day in the life of...
As a BOA Sr. Analyst, you will be responsible for ensuring the effective execution of e-commerce operations while driving operational excellence across Nespresso markets. Your day-to-day activities will include:
Ensuring accurate and timely online customer registration and account maintenance.
Processing customer orders and account updates before cut-off times to guarantee smooth and on-time deliveries.
Monitoring transactions and identifying potential fraud risks within the e-commerce channel.
Analyzing operational performance and service delivery through KPIs, reports, and dashboards.
Supporting markets with complex operational issues and driving timely resolution through effective stakeholder management.
Ensuring compliance with Service Level Agreements (SLAs), quality standards, and internal controls.
Identifying process improvement and automation opportunities to enhance efficiency and customer experience.
Providing guidance and knowledge sharing to team members on processes, systems, and best practices.
Collaborating with cross-functional teams and Nespresso markets on projects, process standardization initiatives, and continuous improvement activities.
Supporting the implementation of new processes, tools, and business requirements while ensuring operational readiness.
What will make you successful
As the world’s largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future.
We can trace our origin back to 1866, when the first European condensed milk factory was opened in Cham, Switzerland, by the Anglo-Swiss Condensed Milk Company. One year later, Henri Nestlé, a trained pharmacist, launched one of the world’s first prepared infant cereals ‘Farine lactée’ in Vevey, Switzerland.
Today, we employ around 273,000 people and have factories or operations in almost every country in the world. With our headquarters still based in the Swiss town of Vevey, we had sales of CHF 84.3 billion in 2020.
Our portfolio covers almost every food and beverage category – offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families.
House rules: https://nes.tl/HouseRules
