Job Description

Business Optimization Analyst

More Than A Job!

Why do you work each day? To us, our jobs are not just something we do to make a living, it’s a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn’t measured in dollars and cents, it’s seen in our communities and felt by the people who believe in us.

Benefits Include:

• Financial wellbeing services
• 401(K) matching with up to 5% match
• Reduced health insurance
• Employee wellbeing services
• DE&I initiatives
• Work-life balance

Job Summary

The Business Optimization Analyst supports operational excellence initiatives across the organization by analyzing, designing, and enhancing processes within a regulated financial environment. This role focuses on reducing operational risk, strengthening internal controls, and improving efficiency in core banking, lending, investment, and compliance workflows. The analyst partners with cross-functional stakeholders including Risk, Compliance, Operations, Technology, and Audit, to deliver data‑driven recommendations that align with regulatory requirements and business strategy.

What You’ll Do

Process Analysis & Optimization

• Analyze end to end financial operations processes (e.g., underwriting, loan servicing, KYC, transaction processing, specialty account processes, member onboarding).
• Identify control gaps, inefficiencies, and bottlenecks that create operational risk or impact member experience.
• Use Lean, Six Sigma, and other continuous improvement methodologies to develop and execute improvement plans.

Risk & Regulatory Alignment

• Assess processes to ensure alignment with regulatory requirements (e.g., FFIEC, NCUA, AML/BSA).
• Strengthen internal controls and documentation to support audits and risk assessments.
• Partner with Risk and Compliance teams to implement process changes that reduce errors and support compliance readiness.

Data & Performance Analytics

• Utilize data tools (Excel, SQL, Power BI, Tableau) to conduct root-cause analysis, trend analysis, and KPI reporting.
• Build dashboards and scorecards to measure process effectiveness and ongoing performance.

Documentation & Change Support

• Develop detailed process maps, SOPs, and workflow documentation that support consistent execution and audit traceability.
• Participate in change management activities including stakeholder communication, training, and post implementation monitoring.
• Support system enhancements, automation, and integration projects with IT and business partners.

Cross-Functional Collaboration

• Facilitate workshops, working sessions, and continuous improvement initiatives with Operations, IT, Risk, Compliance, and other departments.
• Prepare executive ready reports, presentations, and business cases to support strategic decision making.
• Perform other related duties as assigned, consistent with the scope, level, and responsibilities of the position.

What You’ll Bring

• Bachelor’s degree in business, Finance, Operations, Data Analytics, or a related field, or equivalent combination of education, training, and relevant experience.
• At least two years of experience in financial services operations, risk management, business analysis, or process improvement, including responsibility for documenting, analyzing, or improving business processes.
• At least two years' experience analyzing financial or operational data using spreadsheets, reporting tools, or query tools and presenting findings through a written report, dashboard, or formal recommendation.
• Demonstrated knowledge of financial workflows, internal control frameworks, and quality assurance principles, evidenced by completion of at least one process assessment, control review, audit-support activity, or comparable project.
• Ability to create and maintain process maps using Microsoft Visio, Lucidchart, or a comparable process-mapping application.
• Able to manage and execute multiple complex projects within required timelines and expectations.
• Understanding of both Credit Union policies and procedures as well as a working knowledge of regulatory requirements for both deposit and lending products.
• A record of strong communications, analytical, organizational, project management and planning skills.

What You’ll Get

• Ability to collaborate and build a sense of togetherness that contributes to a positive work environment.
• Being open to change and embracing new opportunities can lead to diverse experiences and career advancement.
• By prioritizing member wellbeing, which leads to increased engagement, improved team dynamics, higher levels of motivation and a stronger community culture.