Job Description

CertaSite is a fast-growing fire and life safety company. Fire and life safety is our passion. It’s all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from 4 to 24 markets serving over 30,000 customers throughout the Midwest.

As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day and for an opportunity to make a huge impact and grow with a mission-driven company focused on the customer, we hope you will consider this amazing opportunity.

Our Mission: To protect and provide a meaningful impact to as many lives as possible

Our Vision: Delivering the most dependable and simplified life safety solution on the planet

Our Values:

• Passionate – Relentless pursuit to be great, not just good enough. And we have fun doing it.
• Impactful – Our work makes a real difference in the world. We literally save lives, but that’s just the beginning.
• Innovative – We believe there is always a better way. We don’t stop until we find it.
• Genuine – We do what we say, and we mean it.

ROLE OVERVIEW

The-Business Operations Support Specialist?provides administrative and operational support to the Corporate Operations team to help drive efficiency, consistency, and execution across key business processes. This role supports day-to-day operations through coordination, communication, documentation, and general administrative assistance. The position plays an important part in maintaining organized workflows, supporting cross-functional initiatives, and contributing to the overall effectiveness of corporate operations.

WHAT YOU WILL BE DOING

• Provide day-to-day administrative and operational support to the Corporate Operations team and Corporate Operations Managers.
• Answer incoming calls routed through CertaSite’s main phone queues, providing professional assistance and accurately transferring callers to the appropriate team member or department.
• Prepare and distribute monthly service letters in a timely and accurate manner.
• Manage and respond to company live chat inquiries, routing questions as needed and ensuring a positive customer experience.
• Support departmental and cross-functional projects by assisting with coordination, follow-up, documentation, and task completion.
• Assist with implementation, training, and ongoing support of new systems, tools, and operational processes.
• Manage and finalize lost business accounts, ensuring records are accurate, complete, and properly closed out.
• Maintain organized records, files, and documentation to support operational consistency and compliance.
• Collaborate with internal teams to support workflow efficiency and timely completion of operational tasks.
• Enter and maintain acquisition-related data across internal systems and records.
• Perform other administrative and operational duties as assigned to support business needs.

QUALIFICATIONS

• 2+ years of experience in an administrative, operations support, customer service, or related role preferred.
• Strong organizational skills with the ability to manage multiple tasks, prioritize work, and meet deadlines.
• High attention to detail and accuracy in data entry, documentation, and record maintenance.
• Strong written and verbal communication skills with a professional and customer-focused approach.
• Proficiency in Microsoft Office Suite and the ability to learn new systems, tools, and processes quickly.
• Ability to work independently and collaboratively across teams in a fast-paced environment.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Available for occasional business travel, which may include nights and weekends

COMPANY PERKS

• Work at a mission-driven company, focused on people
• Comprehensive medical plan options, including dental and vision
• 401K plan with company match
• Generous paid time off, paid holidays, and paid paternity leave
• Education reimbursement program

This is a unique opportunity to join a great team at a company that is quickly growing and evolving. Significant potential for growth.