Job Description

About This Role

Carrier Commercial Service has an opening for a Business Operations Supervisor. This position oversees and ensures accountability of a team of specialists who support sales and operations for a broad geography. The role is also responsible for managing facility operations and financial tasks and ensuring consistent processes and execution of standard work.

Job Responsibilities

• Understand and meet the key performance indicators measures set by the organization
• Lead, coach, and develop a team of specialists and coordinators to ensure consistent execution, strong accountability, and a high-quality customer and operational support experience
• Establish clear expectations, priorities, and performance standards for the support team, reinforcing ownership of daily responsibilities, standard work, and business outcomes
• Serve as the primary escalation point for team members, removing barriers, resolving issues, and ensuring alignment to Carrier processes and business expectations
• Hold the support team accountable for key performance indicators, operational cadence, daily management board metrics, and continuous improvement opportunities
• Drive team continuity, cross-training, and redundancy across specialized functions to support business needs, coverage, and long-term team effectiveness
• Partner cross-functionally with finance, sales, service, project, and operations leaders to ensure alignment, solve problems, and deliver consistent support outcomes
• Support team development through coaching, feedback, training, and regular engagement to strengthen capability, accountability, and readiness for future business needs
• Manage and execute operational tasks using Salesforce to monitor workflow, track activity, support data accuracy, and drive timely follow-up across sales and operations processes
• Leading weekly finance reviews with finance managers, preparing the files, updating and action updates.

Required Qualifications

• Bachelor’s degree or High School diploma/GED with 7+ years Operations work experience in lieu of education requirement
• 5+ years of experience in a field service business

Preferred Qualifications

• People and accountability leader
• Strong financial acumen
• Common understanding of business audit requirements
• Critical thinker and problem solver
• Ability to coach and develop people
• Knowledge of Salesforce
• Knowledge of S4 / SAP
• Excellent customer relations skills
• A self-starter with a sense of time management