Job Description

Company Details

Carolina Casualty is a member company of W. R. Berkley Corporation, an insurance holding company that is among the largest commercial lines insurance writers in the United States. We specialize in liability, physical damage, cargo and other insurance solutions for the commercial auto markets including trucking, public transportation and others.

Join Carolina Casualty, where innovation meets purpose.

Carolina Casualty is a proud member of W. R. Berkley Corporation, one of the largest commercial lines insurers in the country. What sets us apart is not just our size, but how we work and who we are.

We specialize in liability, physical damage, cargo, and other insurance solutions for the commercial auto market, including trucking and public transportation industries that keep America moving. Our team tackles real, complex challenges for the people and businesses that make that possible every day.

At CCIC, we live by three simple truths:

Always do right. Integrity is not just a slogan. It guides every decision we make.

Everything counts; everyone matters. Every role, every voice, and every contribution help shape who we are as an organization.

Embrace innovation and act responsibly. We are willing to challenge the status quo while remaining thoughtful and committed to our people, customers, and partners.

If you are looking for a place where your work makes an impact, your ideas are valued, and doing the right thing is expected, we would love to meet you.

The company is an equal opportunity employer.

Responsibilities

The position is responsible for providing administrative claims support.

Key Functions/Duties of Position: Describe the overall job responsibilities (including any decision-making authority) for this position.

• Ensure external and internal customers have an outstanding experience with the department and deescalate customers who are upset or frustrated
• Take first notice of loss reports, accurately enter new loss information into the claim system, route the claims for assignment to the correct adjuster
• Draft and send initial contact letters, gather policy documents, order police reports, coordinate vendor assignments
• Assist adjusters with SIU referrals, acknowledgement letters, and vendor payments
• Draft correspondence such as underwriting advisories and client contact letters
• Maintain data and update Excel Worksheets
• Process and attach mail/email/faxes/physical evidence into the correct claim files, accurately label and categorize the same
• Serve as first level of contact for external customer service inquiries
• Notify business partners by phone/email regarding messages, inquiries and claims issues
• Request W9 forms from vendors
• Process expense/invoice payments
• Post financial transactions such as salvage, subrogation and deductible recoveries to the claim system
• Prepare check attachments
• Download claim files to CDs for Attorney and Suit Assignments
• Transfer data received via CD to the claim system
• Prepare Attorney Assignment packets for law suits to include specific attachments, file copies, and prepare for mailing
• Transcribe recorded statements
• Update/maintain On-Call lists
• Assist Claim Adjusters with administrative and clerical assignments
• Perform other duties and/or projects as assigned

Qualifications

Education Requirement

• Bachelor’s Degree or some college preferred

Qualifications: Include necessary skills/experience and core competencies required

• Minimum 2+ year's experience
• Self-motivated and results oriented
• Capable of working with internal and external teams and partners
• Superior customer experience skills
• Positive attitude and professional demeanor
• Strong computer skills, including Excel and Outlook, and the ability to master multiple policy and claims

Additional Company Details

We do not accept any unsolicited resumes from external recruiting agencies or firms. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role