Are you ready to grow your career at a values-driven, family first MSP? DTC is looking for a Business Operations Specialist The Business Operations Specialist will support across client-facing intake and administrative coverage, finance operations, and internal systems support.
This is an in-person role based in Sparks, MD.
We'll Provide:
Robust benefits package including PTO, 401k, healthcare, dental, and vision.
Salary range of $58-65k annually.
Option for a hybrid work environment that supports work/life balance after the first three months.
Opportunities for continued growth, learning, and creativity.
What You’ll Do:
Provide phone coverage reinforcement and client intake support.
Support accurate triage of inbound requests and ensure complete, clearly documented service tickets are created to support smooth resolution by the appropriate teams.
Learn and provide backup coverage for essential AR/AP workflows to support continuity during absences and prevent leadership bottlenecks.
Support vendor management workflows, including maintaining vendor records, invoice routing support, and documentation cleanliness.
Support ongoing knowledge management efforts by maintaining internal templates, SOPs, and process resources.
Support internal documentation upkeep tied to HR and employee enablement resources like handbook updates, internal process resources, and IT Lab content upkeep.
Provide operational support within Rippling (HR Information System)
Skills You’ll Need:
4 years of experience in business operations, administrative operations, client coordination, or support roles requiring high accuracy, ownership, and cross-functional backup responsibility.
Prior experience supporting finance-adjacent workflows such as vendor management, accounts payable support, bill pay coordination, expense management, or invoice processing.
Demonstrated ability to create and maintain clear process documentation, templates, and SOPs.
Comfort with phone-based client and vendor communication and fast-paced intake workflows.
Experience working in a Managed Service Provider (MSP) or IT services environment, or another high-volume, ticket-based service environment preferred.
Familiarity with PSA tools like HaloPSA, and Rippling or similar HRIS, preferred.
Ready to apply?
Quick apply with your resume
OR
Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/o/JB-QJOF7O62C/landing-u=1182753
PeopleSharp was founded in 2021 by Dave Cava after selling an MSP that went from a bootstrapped founding to over $10M in revenue in 11 years. Along the way Dave came to recognize that best-in-class MSPs build their teams differently. They focus on brainpower, work ethic, and culture fit over experience or pedigree. The systematize their recruiting process and get the owners and managers out of the early stages of it. They have strong onboarding processes and mentoring systems, and they fill a lot of high level roles through internal promotion of qualified people. These realizations transformed Dave's MSP and became the foundational ideas for PeopleSharp.
Today we work with many MSPs and channel companies. We learn their business and their culture, and then apply the principles above as we work through a very well-defined recruiting process we call 'layered filtering'. Before we consider what candidates know or what they have done, we ask "Will this person make a great employee, and do they have a lot of potential to go further and help this company go further?"
Recruiters don't have the best reputation, and much of that is deserved. We do a lot of things differently than your typical headhunter. We aren't particularly looking for transactional relationships. We see ourselves more as your outsourced internal recruiting department. We don't define success as making placements, we define it by whether we are helping companies get healthier and scale. If we think you might be hiring for the wrong position or compounded a team problem, we'll tell you. If we have concerns about a candidate we pass through, we'll tell you. The only time we'll ever shop a candidate is if one approaches us independently and we are trying to help them. Contracted clients pay far below market recruiting rates and are able to spread payments over time and avoid large placement fees. If you hire us, we work for YOU, and we are truly on your side. Your success is our success.
