Assists the Territory Managers with a variety of routine business and technical related tasks including processing of NWSC applications, reporting information on customer complaints, investigation of technical tickets including field findings, and attainment of collection efficiency and AR reduction targets.
Water Service Connection/Service Coverage
Conducts regular NWSC application drive in projected areas; Processes NWSC Application and conducts onsite investigation; Documents and monitors status of installation of NWSCs.
Collection Efficiency and AR Days
Assists the revenue management team in collection-related initiatives to attain Collection efficiency and AR days targets; Conducts counseling to ensure payment of delinquent customers and recovery of disconnected accounts; Performs onsite investigation of accounts with long outstanding AR.
After Sales
Documents and verifies customer concerns/complaints on site; Monitors/aids in resolution of field findings; Assists the Territory Management team in investigation of technical related tickets.
Bachelors Degree in Business Administration
Manila Water Company, Inc. is a publicly listed company with extensive experience in the Philippine Water Sector from water treatment and distribution to wastewater management and sanitation services. The Company is the concessionaire of the state-run Metropolitan Waterworks and Sewerage System to deliver water supply, wastewater, and sanitation services in the East Zone concession in Metro Manila and the province of Rizal, serving over 7.3 million population. In 2021, the Company was granted a 25-year franchise to operate by the Philippine Government.
Prior to Manila Water’s entry in 1997, the East Zone suffered from various water problems with only 26% of the area’s population having access to 24-hour water supply. Manila Water’s efforts to expand distribution lines and reduce system losses increased water availability to nearly 100% of the central distribution system and non-revenue water (NRW) register from 63% to an average of 13%, unprecedented in the country’s water space. Nearly two million people from marginalized communities were given access to clean and affordable water through the company’s flagship program – Water for the Community.
Locally, Manila Water has expanded its reach and shared its expertise to top metros and key cities in the Philippines which include the famed beach destination Boracay Island, the gateway to the southern corridor Laguna Province, the international business hub of Clark, the Queen City of Southern Philippines Cebu Province, and further down south in Davao, among others.
Manila Water has also forayed into the international water landscape through its business operations in Vietnam, Thailand, Indonesia, and the Kingdom of Saudi Arabia.
