Job Description

Business Operations Manager

Westford, MA | In person

Annual salary: $76,000 - $96,000

Reports to: Chief Executive Officers / Executive Team

Leading Edge and Springboard are looking for an experienced Office & Business Operations Manager who knows QuickBooks, stays ahead of deadlines, and enjoys helping a growing business get better at what it does.

We have a great office operations team. We're looking for someone who brings strong organization, takes initiative, and works well with the people around them.

You'll help keep financial workflows, vendors, business records, and recurring responsibilities organized while working closely with office staff, onsite directors, leadership, and external accountants.

This role works in person at our Westford, Massachusetts office. It is not hybrid or remote.

About the work

Our existing office staff and outside providers handle many day-to-day responsibilities. You'll own assigned work, coordinate across the team, and understand related processes well enough to troubleshoot and provide backup.

Many tasks follow a monthly, quarterly, or annual schedule. Building a reliable routine-and keeping that routine moving-is a big part of succeeding here.

We're also growing. That means at some point, you may be learning new software, updating procedures, and adjusting how we work. We're looking for someone who enjoys creating order and is willing to rethink a process when there's a better way. You ask questions, offer practical feedback, and help the team work through changes.

What you'll do

• Coordinate month-end information, expense tracking, and accounting questions with our external accounting firm.
• Support accounts payable and receivable, including bill approvals, payment tracking, and follow-up.
• Monitor bank activity and coordinate authorized transfers and cash needs.
• Review expenses and vendor costs, and provide financial updates to leadership.
• Track tax, state filing, and company reporting deadlines, coordinating with responsible staff and outside providers.
• Keep insurance renewals, certificates, and audit paperwork organized.
• Maintain lease records, renewal dates, and company files.
• Coordinate vendor onboarding, W-9 collection, and records for annual 1099 processing.
• Work with payroll staff on financial handoffs, reconciliations, and expense coding.
• Improve written procedures and help the team adopt new systems and processes.

What you'll bring

• At least four years of experience in accounting, bookkeeping, or office/business operations. This role needs someone who can draw on practical experience from the start.
• Hands-on QuickBooks Online experience. You've used it regularly for financial records, transaction review, and reporting.
• Excellent time management. You have a dependable system for prioritizing work, tracking deadlines, and following through.
• A willingness to learn and adapt. You're comfortable learning new software and adjusting established routines as business needs change.
• Strong attention to detail and sound judgment with confidential financial and business information.
• Clear, respectful communication with coworkers, directors, vendors, accountants, and leadership.
• An approachable, collaborative working style. You can work with different personalities, receive feedback, and raise concerns constructively.
• Proficiency with Google Workspace and Excel, including lookups and pivot tables.
• A bachelor's degree in accounting, finance, business administration, or a related field, or equivalent relevant experience.

Benefits

This position offers Springboard's benefits package, subject to plan eligibility and terms:

• Health insurance through Harvard Pilgrim, with 50% of the premium covered by the company.
• Dental insurance through Delta Dental, with 50% of the premium covered by the company.
• Supplemental coverage through Colonial
• A 401(k) option
• Childcare discount.
• Paid vacation and sick time.
• Paid holidays.
• Massachusetts Paid Family and Medical Leave

Why join us?

Your work will support childcare and afterschool programs that serve children and families. You'll work directly with leadership and an established office team, with opportunities to improve how we operate as our businesses grow.

We value our team and want someone who takes pride in both the quality of their work and how they work with others.

Apply

Apply on our company site. Please highlight your QuickBooks experience and any experience supporting multiple companies or locations, improving processes, or helping introduce new software.

Cover letters are optional. Bonus points for one that mentions your favorite color.

Apply promptly. We are reviewing applications and scheduling interviews on a rolling basis until the position is filled.

Leading Edge and Springboard are equal opportunity employers. We consider qualified applicants without regard to any status protected by applicable law. Reasonable accommodations are available during the application and interview process; please contact the recruiting team if you need an accommodation.