Customer Service
• Monitor and organize email inboxes.
• Respond to customer inquiries using approved templates.
• Follow up with customers after deliveries.
• Process customer feedback and testimonials.
• Track customer issues until resolved.
Administrative Support
• Maintain Google Drive and organize business documents.
• Prepare weekly reports and dashboards.
• Create and update spreadsheets.
• Maintain Standard Operating Procedures (SOPs).
• Schedule meetings and reminders.
• E-commerce & Order Management
• Manage Shopify orders and subscriptions.
• Prepare production and order summary sheets.
• Track subscription renewals.
• Assist with delivery paperwork.
• Maintain an accurate customer database.
Marketing & Brand Support
• Monitor online customer reviews and prepare response drafts.
• Schedule social media content.
• Update menus, marketing materials, and promotional assets.
• Maintain a catering and customer inquiry tracker.
Sales & Business Development
• Research corporate catering and business opportunities.
• Send outreach emails using approved templates.
• Maintain CRM and lead tracking.
• Schedule social media posts.
• Assist with email marketing campaigns.
Reporting
• Prepare a weekly executive dashboard including:
- Sales
- Orders
- New customers
- Subscription growth
- Business development leads
- Customer feedback
- Outstanding action items
