Job Description

Location: Randburg, South Africa (Hybrid)
Company: Confidential (BPO / Tech-enabled services environment)
Employment Type: Full-time

An established and fast-paced organisation is seeking a Business Operations Coordinator to support the Business Enablement function. This role is ideal for a detail-oriented and proactive individual who can coordinate projects, support operational processes, and ensure the effective execution of business initiatives.

Key Responsibilities

Operational & Business Support

• Provide day-to-day coordination support to the Business Enablement function
• Assist in managing and maintaining business processes across operational areas
• Support execution of key business activities and deliverables
• Act as a central point of contact for internal queries, ensuring efficient resolution or escalation

Project Coordination

• Support the planning and coordination of projects and business initiatives
• Track project timelines, deliverables, and progress against milestones
• Identify risks, delays, or dependencies and escalate where required
• Maintain accurate and up-to-date project documentation

Reporting & Administration

• Compile, maintain, and update reports and supporting documentation
• Track key metrics and ensure data accuracy across business activities
• Provide administrative support to ensure smooth operational execution

Continuous Improvement

• Support ongoing process improvement initiatives
• Assist with process documentation, mapping, and basic analysis
• Contribute to enhancing operational efficiency and effectiveness

Qualifications & Experience

• Bachelor’s degree (or currently working towards one) in Business, Commerce, or a related field
• 2–4 years’ experience in:
  • Operations support
  • Project coordination
  • Business support roles
• Exposure to BPO, technology, or financial services environments is advantageous

Key Skills & Competencies

• Strong organisational and coordination skills
• High attention to detail and accuracy
• Effective communication and interpersonal skills
• Ability to manage multiple tasks and meet deadlines
• Problem-solving mindset with a proactive approach
• Basic project coordination capability

Technical Skills

• Proficiency in Microsoft Office Suite
• Intermediate Excel skills advantageous

Working Environment

• Fast-paced, delivery-focused environment
• Exposure to cross-functional business operations and projects
• Opportunity for growth within a business enablement function