Job Description

Temporary Full Time

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The Business Operations Coordinator, reporting to the Assistant Manager Contracts and Compensation, is required to handle project work in support of Firms & Advisor contract maintenance of several sales channels (Group, ADSL, MGA and National Account).

What you will do:

The role is responsible for updates of advisor contact information that enables the ongoing payment of compensation and correct advisor data management for purposes of annual taxes.The individual works in a team environment to handle transactions including, but not limited to:

• Corresponding with partners (internal and external alike), regulatory authorities and customers related to updating contact information in a variety of systems.
• Review and process maintenance changes/updates.
• Updating upwards of eight separate systems - accuracy is especially key in this role.
• Delivering a professional and courteous level of customer service through all channels of communication and business channels.
• Provide administrative support within individually assigned business unit, including, but not limited to, activities such as information management - i.e. appropriate filing and archiving of emails and other information
• Other administrative tasks as required.

What you will bring:

• College diploma would be preferred
• Demonstrated strong customer service and communication skills both written and verbal.
• Proficient in using Microsoft Office products including Word and Excel
• Attentive to detail, demonstrated initiative, analytical and problem-solving skills
• Team player
• Focus on quality and timeliness to meet deadlines
• Strong organization skills - Able to handle multiple priorities while managing deadlines
• Ability to work in an unstructured environment and multi-task.
• Flexibility - Able to work overtime when required.
• Adaptable to change.
• Bilingual (French / English) - Proficient written and verbal communication skills is an asset.

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: London and Winnipeg.

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The base salary for this position is between $34,900 - $52,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 

• Financial Security: Company-matching pension plan, share ownership program and additional investment options.

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted

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