We’re building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers.
We’re a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way.
Key Responsibilities:
Operational Projects: Own and track strategic operations projects for the business, ensuring actions are accomplished and deadlines are met. These projects can span every team in the company e.g. one day could be building a product dashboard, project managing a website redesign, creating a sales report or organising our annual offsite
Enhance Business Efficiency: Supporting the Ops team with day to day aspects of running the business with a diverse range of operational topics including onboarding, hiring, internal tooling and compliance to ensure smooth running of our processes
Recruitment & Talent: Support the end-to-end hiring process, from sourcing great candidates and building talent pipelines to coordinating interviews and supporting hiring managers throughout the process, ensuring every candidate has a smooth and engaging experience.
Event Strategy: Support the coordination of internal events, off-sites and team-building activities. You will focus on how we make our culture the best it can be from the content we present, the activities we run and the socials we organise across the team.
Content Creation: Create decks for the leadership team for a range of internal or external / customer facing use cases e.g. sales pitches, customer demos, hiring briefs etc.
Office Management: Assist with general office duties such as ordering supplies, managing office vendors, and ensuring the workplace runs smoothly.
Opportunity
Operations is the central cog of Hook where you touch every aspect of the company. By joining the team, you are entering a really varied and fast moving part of our business where you’ll work alongside other finance and operations employees. From this team, there are opportunities to develop into a specialisation or become a brilliant generalist for the business.
You will report into our VP of Operations whom will facilitate your development in the role.
Requirements:
A brilliant generalist: You will be helicoptered into all sorts of business areas, so you are able to get up to speed quickly and context switch with ease.
Exceptional organizational skills with the ability to manage multiple tasks, prioritise effectively in a fast-paced environment.
Proactive problem solver: You have a knack for identifying challenges and turning them into opportunities. You spot issues before they become problems and work proactively to solve them.
Passionate about AI - You actively use AI in your day to day and look for ways to be more efficient using the latest technology.
Adaptable: You can pivot where necessary and stay calm under pressure when priorities shift.
High attention to detail: You don’t skim over tasks, you ensure that work is completed in its entirety and no detail is overlooked.
Team player: You enjoy collaborating with diverse teams and are happy to get stuck into projects regardless of area (e.g. marketing, product, operations).
High energy and a positive attitude: You bring enthusiasm and positivity to your work and are eager to contribute to the company’s success.
Salary
💸 £45,000 - £65,000 (depending on experience)
🏖️ 27 days holiday (option to buy and sell holiday) + bank holidays
📈 Generous stock options
🏥 Private health insurance so you can get the best care you need
🧘 Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food
📚 Annual learning & development budget for every employee
🏢 Flexible working - we’ll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street
💻 The best equipment for everyone to work with
Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
Hook is building a new world for Customer Success, powered by AI. We maximize revenue, without having to add additional headcount in 3 core ways:
More impact, same CS team: Our agents spot risk, recommend next steps and handle the busy work so your customer success team can spend more time doing what they do best – making your customers successful.
Stop churn before it starts: Echo, our leading AI agent, spots risk up to 6 months before renewal by listening to what customers say, tracking how they use your product, and recognizing patterns that matter. It then tells you exactly what to do next for each specific customer, with proven plays based on your data, providing 90%+ accuracy in risk detection, more time to act, and a higher impact on NRR.
Scale CS, with a personal touch: Our agents not only surface insights, but can automatically execute the right plays, letting you run an entire CS segment through Hook while keeping every customer interaction personal.
The end of CS platforms. The rise of AI agents.
