Job Description

About Upperline Health

Upperline Health is one of the nation’s largest multispecialty physician groups introducing value-based care into places it’s never been. We’re rebuilding how healthcare works by bringing primary care into non-primary care settings and redefining the role specialists can play in driving patient outcomes.

Triage is temporary. Treatment is transformative. Our care teams provide wrap-around care for patients outside of their usual specialist appointments. This care team includes physicians, advanced practice providers, care navigators, pharmacists, dietitians, and social workers and works to solve both the immediate challenges and the long-term trajectory of every patient we touch.

We put patients at the center of value-based care and design everything else around that. We deliver whole-person care, wherever the patient is – in clinic, through telehealth, at home.

Upperline is headquartered in Nashville with specialist clinics across the country.

About the Operations & Strategy Manager:

Upperline is seeking a highly motivated Operations & Strategy Manager to join our Business Operations & Strategy team. The Operations & Strategy Manager will be a critical part of driving Upperline’s strategic vision and will report to the SVP of Strategy & Analytics. You will partner with the executive leadership team and other leaders at Upperline to plan, manage, and execute key initiatives and build a strong operating structure at an innovative growth stage healthcare company which is transforming specialty healthcare towards value-based care.

This is a hybrid position with flexibility for travel as needed.

What You'll Do

Executive Partnership, Communication, & Influence

• Collaborate with CEO, CMO, and SVP Strategy & Analytics on strategic planning and prioritizing key initiatives and areas of focus
• Drive partnership of VBC team, operations, analytics, RCM, and IT to build a repeatable system for how we deliver our value-based care services and appropriately bill for the care
• Partner with the leadership of the value-based care team to support new lines of care we provide patients and how we structure the back-office functions to support that care
• Proactively recognize and address the broader organizational implications of insights, presenting a strategic perspective along with goals and proposed outcomes.
• Skillfully lead large-scale or high-impact meetings and workshops, including the preparation of materials, driving decision-making, and identifying concrete outcomes and next steps

Strategic Program Leadership & Execution

• Implement strategic recommendations by fostering collaboration across teams, setting expectations, and establishing targets for execution
• Provide coaching and constructive feedback to facilitate the growth and development of individuals and direct reports
• Organize strategic initiatives into actionable plans and communicate approach to leaders and teams
• Plan the work and work the plan - assign workstreams to team members and self that reflect skills and development needs while meeting company needs and timelines
• Demonstrate leadership and the ability to influence by initiating partnerships that promote organizational objectives and change

Leverage Complex Data to Drive Analytical Insights & Problem Solving

• Break down complex problems into discrete tasks to scope projects into a defined set of tasks, responsibilities, and timelines and lead project execution
• Lead root cause analysis, identifying different data sources and mining findings and insights using different analytic tools (e.g., SQL, Tableau, PowerPivot, Excel) and creating ad-hoc analyses
• Stitch together data from different sources to identify opportunities and recommendations to improve the business

The initial focus for this role will be to own and optimize Upperline’s back-office management of its value-based care services. This role will partner closely with the analytics, IT, RCM, and value-based care teams (including CMO, VP RCM, etc.) to execute the key processes required to support our value-based care and care management services. Once a well-functioning system is developed and fully optimized, the goal will be to design a long-term plan for these processes to run smoothly.

Qualifications of the Operations & Strategy Manager:

• A bachelor’s degree is required
• 3+ years of experience in a management consulting firm or operations at a growth stage company. Healthcare experience is required. RCM / billing experience is strongly preferred.
• Robust analytical skills and proven ability to be creative, resourceful, and relentless in solving complex problems with data and insights
• Strong proficiency in Excel and model building, PowerPoint, and exposure to large language model tools
• Familiarity with SQL is preferred
• Experienced in stakeholder management, with strong proficiency in managing tasks and timelines across multiple teams to meet targets
• Ability to ruthlessly prioritize
• Strong interpersonal skills; ability to collaborate productively with a diverse group of cross-functional partners and build trust with leaders
• Excellent communication skills – verbal, written, and presentation
• Highly adaptable and can pivot on the fly
• Strong bias towards action and takes responsibility for achieving outcomes
• Highly organized and ability to build scalable processes
• High standard for work product, and ability to drive organization towards excellence

Benefits

Competitive benefit options include comprehensive medical, dental and vision plans, 401K (matching), PTO and parental leave.

Compensation:

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type Full-time