Job Description

Overview

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.

Responsibilities

• Create and work on cases/tickets based on customer's technical support needs.
• Answer calls that come via one or more support lines.
• Utilize Salesforce for call log, tracking and documentation.
• Call customers back and provide updates as needed.
• May be assigned to specific projects / platforms based on business needs.
• Attendance to regular team meetings is mandatory.
• Attend project meetings and create/maintain deliverables as needed, using Microsoft tools (Office, Outlook, Teams, etc...).

Qualifications

• High level of organization skills.
• Ability to prioritize tasks based on different workloads.
• Previous applied experience with Microsoft tools (Office, Outlook, Teams, etc…).
• Passionate for technology.
• Willingness to learn new platforms.
• Ability and willingness to interact with peers and leadership inside and outside the department.
• Previous experience with a call log and tracking tool is very beneficial.
• Previous customer service and technical support experience is a big plus.
• Previous experience interacting directly with customers is highly desirable.
• Self-starter and driven by a sense of urgency based on competing priorities.
• Microsoft technical support certifications are desirable.
• Experience using Windows-based computers is expected.

Important Dates:

Start Date: May 17, 2027

End Date: Aug 6, 2027

Note: This is a hybrid role, you must be able to travel to the office.

The US hourly rate for this position is $25.