Job Description

Our Commitment to Students

At Canadian Tire, we are committed to providing students with a supportive and collaborative environment that fosters knowledge sharing and offers key experiences to help them develop their capabilities through projects and objectives. We believe in setting specific and measurable goals that align with our business objectives to support learning and help students achieve their full potential. Our culture emphasizes learning from others, continuous improvement, agility, growth, and innovation, and we are invested in building a talented, diverse workforce for the future of Canada and Canadian Tire. Additionally, we are dedicated to building strong relationships with our student employees by engaging with them throughout their education and career pursuits and creating opportunities for ongoing communication and relationship building.

What you’ll do:

The Operational Analytics & Insights (OAI) team is transforming how data and analytics support the Contact Centre by connecting operational, customer, and business data into actionable insights. Our goal is to turn trusted data into meaningful decisions that improve customer experiences, operational efficiency, and business performance.

As a Business Operations Analyst Student, you will support a variety of analytics, reporting, automation, and process improvement initiatives that help drive business outcomes:

• Build and enhance executive and operational dashboards using Power BI and other reporting tools
• Analyze operational and customer data to identify trends, opportunities, and actionable insights
• Support forecasting, workforce planning, and performance measurement activities
• Assist with data cleaning, validation, testing, governance, and quality initiatives
• Contribute to automation projects that reduce manual work and improve reporting efficiency
• Participate in process improvement and data transformation projects across the Contact Centre
• Collaborate with business partners to understand requirements and translate them into solutions
• Present findings and recommendations to team members and stakeholders
• Assist in the transition between data warehouse platforms and new software adoption
• Hands-on experience in analytics, reporting, automation, data governance, and business consulting
• Exposure to tools and platforms including Power BI, SQL, Python, Databricks, Jira, NICE IEX, PEGA, AI technologies, and Microsoft applications
• Curate knowledge and understanding of key contact center performance metrics such as service level, ASA, occupancy, adherence, etc.
• Opportunities to contribute to high-impact initiatives that influence operational and business decisions

What you bring:

• Currently enrolled in a post-secondary program in Business, Analytics, Data Science, Computer Science, Mathematics, or a related field
• Analytical and problem-solving skills with an interest in turning data into insights
• Solid foundation of relevant technical skills such as Excel, Power BI, SQL, Python, or similar technologies
• Strong attention to detail and a commitment to data accuracy and quality
• Exceptional communication and teamwork skills with the confidence and passion to share knowledge
• A willingness to learn new technologies, processes, and business concepts
• An interest in process improvement, operational excellence, and using data to create business value
• The ability to manage multiple priorities and work effectively in a collaborative environment
• Demonstrates behaviours of transparency, accountability, agility, and learning from others that will support your success

We’re always looking for great talent! In addition to competitive pay, we offer:

• Career growth opportunities and product discounts

Broadband Salary Range: $23.00 - $37.00 CAD hourly

Our typical hiring range is between $23.00 and $30.00 hourly. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. We're committed to attracting top talent. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.

#LI-MM3

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.