Job Description

The Business Operations Analyst I supports the execution and continuous improvement of the organization’s technology-enabled proposal operations. This position provides analytical, operational, and process support across business development, capture management, proposal development, and enterprise operations activities. The analyst serves as a force multiplier by gathering and synthesizing information, monitoring operational performance, supporting workflow execution, and providing decision-support products to leadership. This is an entry-level position working under the direct supervision of the Project Lead, offering an excellent opportunity for a motivated professional with 1 to 3 years of experience to develop expertise in federal contracting, business operations, proposal development, process improvement, data analytics, and AI-enabled business workflows aligned to Association of Proposal Management Professionals (APMP)-informed practices.

Essential Duties and Responsibilities

Business Analysis & Research

• Research, collect, and synthesize information from internal and external sources.
• Analyze business development, proposal, operational, and organizational data to identify trends, risks, and opportunities.
• Support market research, customer analysis, and opportunity assessments.
• Develop findings and recommendations to support leadership decision-making.
• Assist with strategic planning and operational improvement initiatives.

Proposal Operations Support

• Maintain visibility of proposal, capture, and business development activities.
• Track proposal schedules, milestones, deliverables, and workflow status.
• Monitor operational metrics and identify potential bottlenecks or execution risks.
• Support proposal reviews, gate reviews, and workflow governance activities.
• Assist in coordinating activities across business development, capture, technical, pricing, and operational teams.

Reporting & Decision Support

• Develop reports, dashboards, scorecards, and executive briefing materials.
• Maintain proposal operations performance metrics and key performance indicators.
• Prepare recurring and ad hoc reports for supervisors and leadership.
• Track action items, decisions, and organizational priorities.
• Present information in a clear, concise, and professional manner.

Process Improvement & Operations Support

• Assist with documenting business processes, workflows, and standard operating procedures.
• Identify opportunities to improve efficiency, quality, and throughput.
• Support implementation of process improvements and workflow automation initiatives.
• Contribute to continuous improvement efforts across proposal and operational functions.
• Help maintain accountability and momentum across multiple initiatives.

Technology & Automation Enablement

• Utilize business applications, reporting tools, and workflow management platforms.
• Support implementation and adoption of AI-enabled business and proposal tools.
• Assist with maintaining data repositories, workflow systems, and operational dashboards.
• Identify opportunities to automate repetitive tasks and improve productivity.
• Promote data accuracy and operational consistency.

Required Qualifications

• Bachelor’s degree in business administration, Management, Operations, Data Analytics, Information Systems, Communications, Public Administration, or a related field.
• 1 to 3 years of professional experience in business operations, project support, business analysis, data analysis, administration, proposal support, or a related field.
• Demonstrated experience using enterprise AI productivity tools, including Microsoft Copilot and ChatGPT, to support research, analysis, document development, or workflow improvement.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency with Microsoft Office Suite, particularly SharePoint, Excel, PowerPoint, and Word.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively within a team environment.

Language Skills

• Written Communication: Proficient in developing clear reports, dashboards, briefing materials, SOPs, and decision-support documents for leadership and cross-functional audiences.
• Verbal Communication: Ability to present information and findings clearly and professionally to supervisors, leadership, and team members.
• Documentation: Skilled in maintaining operational trackers, data repositories, workflow systems, and reusable content artifacts.

Reasoning Ability

• Analytical Reasoning: Ability to gather, synthesize, and interpret complex operational and business data to produce actionable insights and recommendations.
• Operational Judgment: Ability to manage multiple concurrent tasks and deadlines, identify bottlenecks, and prioritize effectively in a fast-paced, deadline-driven environment.

Preferred Qualifications

• Experience supporting federal government contracting organizations.
• Familiarity with business development, proposal development, project management, or operations functions.
• Experience with Power BI, Tableau, Power Automate, SharePoint, Smartsheet, Salesforce, HubSpot, Monday.com, Unanet, or similar platforms.
• Exposure to AI-enabled productivity tools and workflow automation technologies.
• Internship, academic, or professional experience involving data analysis, reporting, research, or process improvement.

Desired Characteristics

• Curious, proactive, and eager to learn.
• Strong attention to detail and organizational discipline.
• Comfortable learning new technologies and systems.
• Ability to translate information into actionable insights.
• Strong follow-through and accountability.
• Collaborative and team oriented.
• Interested in business operations, strategy, analytics, and continuous improvement.

Success Metrics

• Timely and accurate completion of assigned analytical and operational tasks.
• Quality and usefulness of reports, dashboards, and decision-support products.
• Effective tracking and visibility of proposal operations activities.
• Contributions to process improvements and workflow optimization.
• Responsiveness to leadership and organizational support requirements.
• Adoption and utilization of technology and automation solutions.
• Overall contribution to proposal operations throughput, efficiency, and operational excellence.