Job Description

The CRM Operations Team is responsible for maintaining and continuously improving Salesforce to support CORE Foodservice’s sales operations. This role plays a critical part in ensuring data integrity, user adoption, reporting accuracy, and overall system effectiveness across the organization.

The ideal candidate is a result driven Salesforce Administrator who takes ownership of their work, manages priorities effectively, and follows initiatives through to completion while supporting users at all levels of the organization.

This is a remote position. Candidates must reside within the continental United States and be permanent citizens.

User Support & Enablement

Provide CRM support to users across all levels of the organization.

• Assist with:
  • Call Entry
  • Account Maintenance
  • Opportunity Management
  • Objective Management
  • Dashboard and metric review
• Manage and resolve CRM Help Desk tickets in a timely manner.
• Deliver user training and develop, update, and maintain training materials.

System Administration & Configuration

• Administer Salesforce user accounts, profiles, roles, and permission sets.
• Configure and maintain Salesforce objects, fields, page layouts, record types, and validation rules.
• Evaluate, test, and implement system enhancements and configuration changes to improve functionality and user experience.

Reporting, Dashboards & Scorecards

• Generate ad hoc and recurring reports to support business needs.
• Develop and maintain Salesforce reports and dashboards.
• Own and manage performance scorecards for more than 500 Sales Associates across multiple channels, including data extraction, validation, analysis, and distribution.

Data Quality & Governance

• Ensure the accuracy, integrity, and overall quality of CRM data.
• Manage data maintenance activities, including loading, deleting, and reassigning Accounts, Objectives, New Operators, and related records.

Education:

• High School Diploma/GED
• Associate Degree

Work Experience:

• 2–4 years of hands-on Salesforce Administrator experience in a production environment
• Salesforce Certified Administrator preferred (or equivalent experience)
• Experience supporting sales teams, reporting, automation, and data integrity initiatives
• Experience providing Salesforce user support and resolving day-to-day system issues
• Ability to plan, prioritize and execute projects within deadlines
• High proficiency in Microsoft Excel
• Proficient in Microsoft Teams, Outlook, Word, and PowerPoint
• Working knowledge of Power BI, including dashboarding and reporting, preferred
• Excellent written and interpersonal communication skills
• Ability to work with cross-functional teams, including developers, to implement solutions
• Excellent analytic and problem-solving skills
• Industry experience within food brokerage, food manufacturing, or food distribution preferred