Job Description

Join our Team as a Business Operations Analyst!

The Role:

A key role in the Account Management Group of the Advanced Services & Digital Solutions Department. This is a dynamic dual-role position responsible for supporting the Account Management and Customer Care groups as well as the Equipment team within Fleet Operations to deliver a positive and consistent customer experience.

This role is responsible for understanding strategic priorities within Toyota Material Handling North America and the customer, developing, and executing tactical plans that drive positive impacts. This role must demonstrate acuity in building strong relationships internally, across vendors, customers and other stakeholders to influence results.

What You’ll Be Doing:

• Actively load and mange equipment records for downstream asset management and billing functionalities
• Develop, track and maintain targeted performance KPIs (internal and external)
• Communicate and coordinate with dealers and customers to execute tactics and strategies
• Develop and practice proper controls to drive quality and a positive customer experience
• Build and/or support reporting and automation to increase efficiencies
• Act as a liaison between dealers and customers supporting dispute resolution
• Provide insights and consultative direction to customer business reviews
• Execute daily work and responsibilities without undue direction of management
• Practice fiduciary responsibility
• Train dealers on financial operations and equipment management to increase quality and efficiency
• Support customer service functions to meet team, group, department, division and company goals
• Support process improvements and a culture of Kaizen
• Additional duties as assigned

What We’re Looking For:

• Bachelor Degree or equivalent combination of education, training and experience
• 3+ Years of professional experience
• Ability to work in a constant state of alertness and safe manner

What Sets You Apart:

• Progressive experience supporting process improvements and a culture of Kaizen
• Progressive experience supporting customer service functions
• Train dealers on financial operations and equipment management

Where and When You’ll Work:

Based in Columbus, Indiana, Toyota offers a full line of high-quality material handling equipment sold under the Toyota brand for over 50 years. We are proud of our large and diverse workforce. We seek individuals committed to excellence with talent, skill and innovation. We offer a competitive salary and benefits package with a pleasant and challenging work environment. Life is better at Toyota.

What Your Total Compensation & Benefits Package will look like:

Salary - $50,000 - $65,000 per year. Compensation depends on the selected candidate’s education and experience.

World Class Benefits:

• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Onsite Fitness Center & Occupational Health Clinic
• Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

Learn more here: https://www.toyotaforklift.com/careers or https://careers.raymondcorp.com/careers or https://www.toyotaforklift.com/toyota-heavy-duty-careers

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