Job Description

Merkle powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.

In Bulgaria, we manage a global portfolio of clients, providing a single source of expertise, technology, and operational support. We have a proven track record for delivering, managing, and innovating multi-channel commerce platforms for major international brands and retailers, including adidas, Clarins, ASDA, Shiseido, and more. Our world-class team has delivered sites for over 35 brands, including more than 400 transactional e-commerce sites across 60 locations on 6 continents. Our scope is expanding with the introduction of new data engineering practices, paid search and social advertising, and SEO. We look forward to what's next.

As a Business Operations Analyst, you will play a key role in supporting the day-to-day operations of Integrated Delivery, consolidating data, producing high-quality reporting & generating actionable insights to support fast, informed decisions.

Reporting directly to the Integrated Delivery Strategy Director, this is a hands-on role with ownership of operational reports and close day-to-day collaboration.

This role is best suited to an analyst who wants a hands-on role combining reporting, operational execution & decision support.

Key Responsibilities

Operational Reporting & Insight

• Own the production of regular and ad-hoc operational reports that support leadership decision-making
• Consolidate and reconcile data from multiple sources to create a reliable view of performance
• Build and maintain Power BI dashboards and advanced Excel based reporting models
• Ensure accuracy, consistency & clarity across all reporting outputs

Operational Execution

• Support defined operational tasks & processes within the business operations remit, ensuring timely delivery
• Take ownership of recurring operational activities, supporting the day-to-day of Integrated Delivery, executing tasks consistently & efficiently
• Document processes & contribute to establishing clear & repeatable ways of working
• Provide operational capacity to support priority initiatives, projects or workstreams as required
• Support preparation of materials for reviews, planning cycles & leadership meetings

Business Analysis & Decision Support

• Support data-driven business cases, providing analysis and evidence to inform & prioritise decisions
• Partner with multiple stakeholders to collate key data inputs required for planning & management reviews
• Challenge assumptions in data and highlight inconsistencies or risks

Process & Ways of Working

• Support process optimisation initiatives, analysing performance data and identifying improvement opportunities
• Help document & improve reporting processes to increase efficiency and reliability
• Contribute to the establishment of operational metrics & reporting standards as the function matures

Stakeholder Collaboration

• Work closely with delivery teams, finance, and senior members of the integrated delivery organisation to gather inputs and validate data
• Act as the primary operations support to the Integrated Delivery Strategy Director
• Respond to ad-hoc analysis requests with speed and accuracy

Skills & Experience

• Advanced Excel skills e.g. complex formulas, pivot tables, large datasets
• Power BI experience, including dashboard creation & data visualisation
• Proficient in the full suite of Microsoft Office 365
• Strong analytical and problem-solving capability, with attention to detail
• Ability to own reports & operational processes end to end
• Comfortable managing both analysis & hands-on operational tasks
• Clear written and verbal communication, with the ability to explain data simply
• Ability to work independently, prioritise effectively & meet deadlines

Location:

Sofia

Brand:

Isobar Cxm

Time Type:

Full time

Contract Type:

Permanent