Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Business Operations Analysis - Sr Associate

What does a great Business Operations Analysis - Sr Associate do?

A Business Operations Analysis - Sr Associate supports the organization by tracking and reporting performance metrics for company systems and services. You collaborate with analysts, IT leaders, and business leaders to gather and analyze data, ensuring accurate reporting. Skilled in managing strict deadlines and client needs, you can identify data discrepancies and work with providers for corrections. Adaptable to change, you can work independently or as part of a team, focusing on research and dispute projects, supporting validation of projects and issues by creating test scripts, validating changes, and maintaining documentation.

You translate project requirements into testing scenarios and excel in managing timelines and problem-solving in a fast-paced environment. You play a crucial role in identifying and managing potential issues that could affect the organization's reputation, operations, or stakeholders. This involves collaborating with cross-functional teams to develop issue mitigation strategies while understanding organizational goals, industry dynamics, and risk factors.

Responsibilities also include managing access requests and user IDs across various applications, ensuring timely and accurate completion while maintaining a positive organizational impact. Overall, you excel at managing multiple projects, clear communication, defining business requirements from changes, and working effectively both independently and collaboratively. You possess strong skills in data analysis, problem-solving, and project management.

What you will do:

• Provide monthly scorecards and risk assessments to stakeholders, ensuring clear communication of performance metrics and potential risks.
• Collaborate with data providers to ensure accurate data import into business intelligence tools, enhancing the reliability of insights.
• Analyze data to identify trends and anomalies, proactively developing issue management plans to mitigate potential impacts.
• Produce weekly dashboards for senior management, including details on potential penalties for the Chief Compliance Officer (CCO).
• Anticipate, identify, and resolve issues proactively, while also responding effectively to reactive issues as they arise.
• Consult and liaise with both business and technical teams, providing valuable research support to facilitate informed decision-making.
• Manage user IDs across various applications, monitoring and escalating requests as needed to meet strict deadlines.
• Document user access work processes clearly and meet with stakeholders to define report requirements that align with organizational goals.
• Create and maintain comprehensive requirement documentation, monitor data anomalies, and manage reporting tasks efficiently.
• Present reports using advanced tools such as Power BI and SAP Web Intelligence, while maintaining data dictionaries and tracking report schedules.

What skills and knowledge you need to have:

• Technical Skills: Proficient in VBA, Python (Pandas, NumPy), Excel, Word, and SharePoint
• Analytical & Problem-Solving: Strong analytical skills, issue management experience, risk assessment, and mitigation strategy development
• Communication: Excellent written and verbal communication; conveys complex information clearly to diverse audiences
• Efficiency: Strong time management and organizational skills; adept at multitasking, working under pressure, and meeting deadlines in fast-paced environments
• Attention to Detail: High attention to detail with ability to adapt to change and ambiguity
• Interpersonal Skills: Strong ability to build and maintain relationships within the organization and with external stakeholders

What would be great to have:

• Dispute Resolution & IDS: Experience with dispute resolution and familiarity with internal dispute systems (IDS)
• Project Management: Proven project management experience with a process improvement mindset
• Technical Knowledge: Familiarity with association portals, access control systems, and user provisioning processes
• Communication & Presentation: Excellent communication and presentation skills for stakeholder interaction
• Organizational Skills: Strong attention to detail, organizational skills, and ability to manage multiple tasks simultaneously
• Prioritization: Ability to prioritize workloads effectively to meet service levels

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.