Job Description

Hiring Business Operation Assistant - (Hybrid - Karachi)

About the Client:

Client company is a growing car rental and automotive workshop business based in Australia, dedicated to providing reliable vehicle rental solutions and quality automotive services to their customers

Role Overview:

We are looking for a proactive, organized, and reliable Business Operations Assistant to support our car rental and automotive workshop business based in Australia.

The successful candidate will assist with daily business operations, customer enquiries, rental bookings, payment follow-ups, record management, staff coordination, and general administrative tasks. This role requires strong communication skills, attention to detail, and the ability to manage multiple responsibilities efficiently.

Key Responsibilities:

• Handle customer enquiries through phone, email, messaging platforms, and other communication channels.
• Manage car rental bookings, appointment scheduling, and customer follow-ups.
• Follow up on outstanding payments and send timely payment reminders.
• Maintain accurate records of vehicles, drivers, customers, rental bookings, and business transactions.
• Coordinate with staff, drivers, customers, and workshop personnel to ensure smooth daily operations.
• Prepare and manage invoices, receipts, booking records, and other administrative documents.
• Schedule vehicle servicing, workshop appointments, and maintenance follow-ups.
• Update spreadsheets, databases, and internal business records.
• Provide general administrative and operational support to management.
• Ensure customer enquiries and operational tasks are handled professionally and promptly.

Key Requirements:

• 2–3 years of experience in virtual assistance, customer service, business administration, or operations support.
• A bachelor's degree in Business, or a related field, or equivalent experience.
• Excellent written and verbal communication skills.
• Good organizational, time-management, and multitasking abilities.
• Proficiency in Microsoft Office, Google Workspace, spreadsheets, and email management.
• Ability to maintain accurate records and handle administrative tasks independently & attention to detail.
• Ability to work according to Australian business hours.
• A reliable internet connection and a suitable setup for hybrid work.
• Experience in car rental, automotive workshops, fleet management, or a related industry will be an advantage, but is not mandatory.
• 

Preferred Experience:

• Customer booking and appointment management.
• Invoice preparation and payment tracking.
• Familiarity with CRM systems, booking software, and business management tools.
• Experience coordinating with drivers, technicians, and customers.
• Ability to communicate professionally with Australian customers and colleagues.

Other Details:

Working Hours: 9:00 am – 6:00 pm/ Australia time. which is 5:00 AM – 2:00 PM Pakistan Standard Time (PKT), aligned with Australia business hours

Working Days: Monday to Saturday

Work Mode: Hybrid - Full-time

Location: Karachi, Pakistan

Salary Range: Market-competitive



About HR Ways:



HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://whatsapp.com/channel/0029VamSiLr5fM5fMtAdCS2M to stay updated or visit www.hrways.co to know more.