Job Description

Clinical Address:

South Anchorage Surgery Center

1917 Abbott Rd #103 Anchorage,AK 99507

As a Business Office Lead at South Anchorage Surgery Center, you’ll join a team and be a part of a culture that's dedicated to providing top quality care to our patients. Our full-time employees enjoy a robust benefits package which may include health insurance, 401(k), licensure/certification reimbursement, tuition reimbursement, and student loan assistance for eligible roles.

The Business Office Lead is responsible for overseeing the day-to-day operations of business office functions, including registration, scheduling, medical records, billing, collections, and insurance verification. This role ensures accurate financial processing, timely charge capture, and exceptional customer service. The Business Office Lead supports compliance with regulatory standards and provides guidance to assigned staff to ensure operational efficiency.

Essential Functions

• Leads business office operations including patient registration, appointment scheduling, billing, collections, and medical records processing.
• Oversees insurance verification, charge entry, and up-front patient collections.
• Ensures timely and accurate submission of billing and supports cash collections and accounts receivable (AR) management.
• Monitors key performance indicators, such as AR days and collection rates, and identifies opportunities for improvement.
• Supports training, mentoring, and performance oversight of business office staff.
• Maintains compliance with federal, state, and organizational policies and procedures.
• Develops and maintains business office policies and procedures.
• Ensures positive customer service interactions and communication across all front-end functions.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 1-3 years of supervisory experience in a healthcare business office required
• 1-3 years of experience using patient financial systems (e.g., Amkai, HST, Vision, AdvantX) required

Knowledge, Skills and Abilities

• Proficiency with patient registration, billing, and collections processes.
• Ability to guide, mentor, and support a business office team.
• Strong communication skills, both written and verbal, with ability to interact with patients, providers, and staff.
• Familiarity with healthcare billing systems and front-end revenue cycle workflows.
• Proficiency in using computers and office software, including Google Sheets and Docs.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.