Job Description

Savant Studio Royale of Culver City

POSITION SUMMARY

This position will facilitate the successful operation of the community business office through

ensuring sound financial and human resources practices. This individual works with corporate

office staff in support of corporate finance and human resources activities that affect the local

office. The Business Office Manager coordinates office, finance and human resources services,

records control, marketing, and special projects; organizes and administers the business and

administrative office; and contributes to effective communication and pleasant working

conditions. This position reports to the Executive Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES

In addition to all components of the above position summary the following “Essential Duties and

Responsibilities” are essential to successful performance in this position.

HUMAN RESOURCES:

• Ensure information within the payroll/HRIS system is always updated. Submits pay

rate adjustments, transfers, employment status changes, etc. in payroll system.

• Prepare new hire paperwork, employee status changes, employee exit

paperwork, and leave of absence requests for submission to home office

Human Resources.

• Ensures employee information and records are maintained, updated and

accurate within the HRIS System and personnel files.

• Triage Team Member complaints and grievancesin accordance with Problem Resolution

Procedure.

• Coordinates recruitment activities including scheduling interviews for hiring managers

and other activities as necessary.

• Order all state and company required pre-employment screening, such as physicals,

fingerprint clearances and/or background checks. Ensure all results are within state

and/or company standards.

• Participate in the New Hire Orientation program and other regular Team Member

meetings or functions.

• Ensures new hires have an effective onboarding.
• Utilize Payroll reporting tools to manage accuracy of Team Member

information and performance evaluation due dates.

• Update Team Member information in Payroll system and personnel file.
• Provide payroll with adjustment forms; edit daily time entries; ensure accuracy of biweekly payroll.
• Submits Unemployment Insurance claims to vendor for processing. Assist Human

Resources with preparing responses and documents for Unemployment Claim responses

and hearings.

• Conduct monthly benefit orientations; proof benefit enrollment forms and send to home

office Human Resources; ensure all eligible Team Members have completed

enrollment/declination forms.

• Ensures Workers Compensation injuries are reported timely, and all documentation is

collected and submitted to Human Resources.

• Ensures employees’ training plans are accurately assigned in the Learning

Management System. Runs reports and follows up with managers and employees to

ensure compliance.

FINANCE DUTIES:

• Prepare daily bank deposits, deposit to bank and e-mail deposit records to home office.
• Make collection calls on past due accounts; -maintain collection logs/records; timely

follow up on past due accounts; prepare accounts for submittal to collection agencies.

• Submit weekly AR reports with notes for accounts with outstanding balances.
• Assist with preparation of new residents' move-in paperwork, resident status changes,

and move-out paperwork and forward to home office.

• Assist with Evictions
• Assist Resident and/or families with applying or Medicaid.
• Process account payable invoices in Yardi weekly.
• Responsible for maintaining and issuing of Petty Cash, including Resident Petty Cash,

and monthly reconciliation of RFMS.

• Print monthly billing statements.
• Prepare monthly Collection Packets and send to Director of Revenue Cycle

Management

• Maintain Community census data.
• Ensure leave of absences are accounted for within Yardi.
• Handle or refer resident billing inquiries as appropriate.
• Maintaining Medicaid Pending log and calling CCT to process

ADDITIONAL DUTIES:

• Contribute to Community relationships by demonstrating cooperation and

professional conduct with residents, families, fellow Team Members,

physicians, pharmacies and other vendors or persons.

• Provide leadership and supervision to concierge staff.
• Contribute to team effort by being flexible in work assignments; by furnishing

support; by taking initiative; and by understanding how this position affects

and compliments all other Community positions.

• Respond appropriately to changes in the work setting.
• Assist the Executive Director with completion of documents, correspondence and

special projects as needed.

• Conduct tours if ED and Marketing are not available.
• Be familiar with Policies & Procedures Manual and Team Member Handbook.
• Maintain accuracy of Community operations computer database with Team Member and

resident information as assigned.

• Perform other related assignments as required.

SUPERVISORY RESPONSIBILITIES

• The incumbent in this report will supervise the entire concierge staff.

EDUCATION/EXPERIENCE/CREDENTIALS

• Associate degree or equivalent in education or experience.
• Three or more years’ experience in office management, including bookkeeping and

human resources responsibilities.

• Applicants must be certified in CPR/First Aid according to state regulations, willing to

undergo a physical exam, and successfully pass background check.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this position successfully, you must be able to perform each essential duty and

responsibility satisfactorily. Reasonable accommodation may be made to enable individuals

with disabilities to perform their essential duties and responsibilities. The requirements listed

below are representative of the knowledge, skill, and/or ability required.

• Act on constructive feedback by listening to supervisor(s), customers and peers and use

it to improve performance.

• Maintain resident, employee, and community confidentiality.
• Respect Resident's Rights.
• Demonstrate a positive attitude and ability to work well with all, particularly the elderly.
• Promote a positive work environment that emphasizes teamwork.
• Demonstrate willingness to help other staff whenever needed.
• Possess excellent communication skills in diplomacy and superior time management and

organizational skills.

• Must have competence in Microsoft Word, Excel and Outlook and the ability to adapt

and learn company specific software programs.

• May be required to hold valid First Aid Certification and valid Driver’s License.
• Must be available for weekend coverage and all emergency situations on a rotating

basis.

• Maintain mental alertness, attention, and concentration for necessary periods.
• Apply common sense understanding and carry out instructions (written, oral or

diagrammatic).

• Adapt to situations requiring the precise attainment of set limits, tolerances, or

standards.

PHYSICAL REQUIRMENTS

• Regularly required to sit for long periods of time and talk or listen.
• Able to stand, stoop and bend frequently, lift up to 20 pounds. When lifting must use

necessary safety equipment or ask another employee for assistance.

• Possess adequate physical stamina to move freely about the Community and assist

residents where needed, including in emergency situations.

Pay: $33.00 - $40.50 per hour