Job Description

Job Title: Business Office Manager – Long-Term Care
Location: Cleveland
Job Type: Full-Time | Competitive Pay & Benefits
About the Role:
We’re seeking a detail-oriented and compassionate Business Office Manager to lead our business office operations in a long-term care setting. If you’re experienced in healthcare billing, trust fund management, and team leadership, we’d love to meet you!
Key Responsibilities:
• Oversee daily business office functions
• Responsible for timely Private Pay collections and statements
• Manage billing for Medicare, Medicaid & Managed Care
• Maintain resident trust accounts using RFMS
• Ensure accurate census updates daily and verification of Insurance Benefits
• Supervise and support office staff
• Collaborate with clinical and administrative teams
• Organizes, evaluates and monitors business office operations to ensure these functions are performed effectively and efficiently, including management of office staff.
Qualifications:
• 3–5 years of experience in a long-term care business office (preferred)
• Strong knowledge of Medicare/Medicaid billing and collections
• Proficiency in Microsoft Office, PointClickCare, and Resident Trust Accounts
• Familiarity with Ohio Medicaid Portal (PNM), myCGS, Insurance Portals, Level of Care requests and LTC Authorizations (a plus)
• Excellent leadership and communication skills
• Must be able to positively interact with residents, family members, team members, visitors and government agencies as required
Why Join Us?
• Purpose-driven work that supports resident care
• Supportive, team-oriented culture
• Opportunities for professional growth
• Competitive compensation and benefits
• Apply today and make a meaningful impact!
We are an Equal Opportunity Employer and consider all applicants for positions without the regard to race, color, religion, sex, national origin, age, national orientation, age, sexual orientation, marital or veteran status, or non-job related handicap or disability.