Job Description

POSITION: Business Office Director

REPORTS TO: Executive Director

FLSA: Exempt

OUR MISSION: We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive.

The Business Office Manager is responsible for overseeing the general administration of the human resource and accounting control systems, functions, and procedures for the property.

ESSENTIAL JOB FUNCTIONS:

• Supports the mission, vision, and goals of the organization, upholding and promoting company culture and vision.
• Consistently and accurately maintains accurate records of A/R, A/P, payroll, admissions, discharges bank deposits, and census.
• Organizes, develops, and maintains business office systems in accordance with Community standards.
• Establishes and maintains an ongoing, positive working relationship with vendors.
• Supervises and trains staff performing Concierge functions.
• Performs monthly bill processing of resident’s responsible party.
• Performs routine collection efforts on accounts. Tracks resident account process and supervises collection of data to support claim.
• Makes timely bank deposits and posts to resident invoices.
• Posts medical, central, and incontinent supply charges to resident accounts.
• Reviews and approves accounts payable timely in accordance with established processes.
• Maintains and audits all financial records and accounts receivable software/records.
• Supervises timely submission of payroll from time clock.
• Supervises the paperwork process related to employee hires, changes, and terminations (voluntary and involuntary) in terms of submitting appropriate paperwork and personnel files.
• Oversee recruiting, maintaining job postings, reviewing applicants on a weekly basis.
• Managing onboarding and ensuring new hires have completed all Relias trainings prior to moving their departments.
• Assists with the admission of new residents, discussing financial arrangements with the responsible party, and confirming admissions forms are completed.
• Verifies current business files are established and maintained on residents and employees.
• Attends training courses at community and maintains up to date monthly, quarterly, annual training through designated Learning Management System (LMS).
• Attend all required all staff meetings.
• Other duties as assigned, and which relate to the success of the community and the care, comfort, and happiness of our residents.

Requirements

QUALIFICATIONS:

• Education: Bachelor’s Degree from a four-year college or university, or one to three years related experience and/or training; or equivalent combination of education and experience.
• Two (2) years’ experience in long-term care.
• Licensed Administrator (as required by state).
• Proven leadership and management skills in a healthcare setting.
• Excellent decision-making skills regarding finance and budgeting.
• Must have strong understanding of the English language sufficient to read and write.

PHYSICAL DEMANDS:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

• Walk/Stand – must be able to continuously walk and stand.
• Environment Condition – must be able to perform work both inside and outside.
• Sit – sit infrequently.
• Lift - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Carry - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Push - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available.
• Bend – must be able to bend at the waist, knees, hips, and spine on a frequent basis; may require frequently manipulating weights of 25 pounds or more.
• Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 50 pounds or less.
• Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck, manipulating weights of 25 pounds or more.
• Reach– must be able to reach on a frequent basis. May occasionally reach overhead, requiring manipulation of weight of 10 pounds or less, and below waist manipulating weight of 25 pounds or more.