Responsibilities
Under the supervision of Customer Service Supervisor, employee answers all patient telephone inquiries regarding patient accounts in reference to Clinic billing, insurance information, collection accounts, and general patient concerns. Must maintain effective communication with all customers both internal and external including co-workers. Provides clear and grammatically correct written responses to patient communications as required. Employee works closely with the team leads and supervisor to address issues and identify problems. Employee must have the ability to plan and organize their own work to ensure timely responses, correctly document findings and communication in the patient’s account while meeting department standards for quality and productivity. Ability to work independently and as a part of a team is required. Employee’s goal is to answer patient inquires in one call whenever possible
Job Title: Business Office Customer Service Representative
Location: Pearland Administrative Office
Department: Bus Ofc - Cust Svc & Collect
Job Type: Full Time
Salary Range: $42,697 - $52,744 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)
Qualifications
Education
Required: High School diploma or GED from an accredited program
Preferred: Associates Degree or Billing and Coding Certificate
Experience
Required: 3 years’ experience in a health care Call Center or medical insurance environment
Preferred: N/A
License(s)
Required: N/A
Preferred: N/A
Special Skills
Required: Knowledge of insurance billing and KSC contracted health plans’ rules, regulations and medical
policies.
Basic knowledge of medical terminology, ICD10 and CPT coding.
Ability to navigate and use a variety of software applications and online resources.
Analytical skills to rapidly evaluate simple patient billing questions and resolve on the first call, or to route
complex problems to the appropriate party for follow-up action and resolution.
Preferred: Computer skills to include basic MS Word & Excel, Epic Resolute.
Other
Required: Excellent communication and telephone etiquette, problem solving and active listening skills.
Clear and grammatically correct written communications.
Preferred: Spanish speaker
Working Environment: Office
About Us
Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.
Why Kelsey-Seybold Clinic?
Kelsey-Seybold Clinic is Houston's premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey. More than 700 physicians and allied health professionals practice at 35+ locations in the Greater Houston area. Kelsey-Seybold offers quality medical care in 65 medical specialties.
The organization operates the largest freestanding Ambulatory Surgery Center in the state of Texas and offers state-of-the-art Varian TrueBeam and Varian Edge radiation therapy technology at a nationally accredited Cancer Center.
An accredited Sleep Center, comprehensive laboratory services, advanced imaging and diagnostics, 17 onsite Kelsey pharmacies, MyKelseyOnline (a secure web portal for patients to communicate with their Kelsey-Seybold doctors, get most test results, and schedule appointments), and Telemedicine Services – E-visits and Video Visits with Kelsey-Seybold medical personnel are part of its comprehensive offerings.
Kelsey-Seybold partners with major insurers to offer value-based commercial health plans. KelseyCare Advantage, a Medicare Advantage plan offered to Houston-area beneficiaries and affiliated with Kelsey-Seybold Clinic, has achieved the coveted 5-out-of-5-star rating from the Centers for Medicare and Medicaid for seven consecutive years.
Kelsey-Seybold has been recognized by the National Committee for Quality Assurance (NCQA) as the nation’s first accredited Accountable Care Organization and a Level 3 (highest) Patient-Centered Medical Home. Kelsey-Seybold has many physicians in the Greater Houston area certified for excellence in diabetes and heart and stroke care by the NCQA. In addition to these recognitions, Kelsey-Seybold is home to a nationally accredited Breast Diagnostic Center, and Endoscopy Center.
