Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.

• Schedules patients for all types of studies/procedures, verifying insurance and physician order for accuracy. Ensures labs are booked to capacity, utilizing all available resources

• Ensures referral process is complete to ensure patients have a complete process

• Coordinates with patient access to ensure authorization process is complete for patients. Serves as resource for other office staff regarding insurance authorization process.

• Manages work queues and associated volumes to ensure productivity standards are being met.

• Reconciles staff and patient schedule to ensure proper patient care ratios.

• Develops and maintains front office workflows and policies.

• Performs other duties as assigned.

Supervisory/Management Responsibilities

• This is a non-management job that will report to a supervisor, manager, director or executive.

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Minimum Requirements

• Education - Bachelor's degree

• Experience - Two (2) years previous lead/coordinator level experience in healthcare billing/admissions, scheduling, and/or medical records.

In Lieu Of

• In lieu of education and experience noted above, equivalent combination of work/academic experience may be considered.

Required Certifications, Registrations, Licenses

• NA

Knowledge, Skills and Abilities

• Knowledge of office equipment (fax/copier)

• Proficient computer skills (word processing, spreadsheets, database, data entry)